Assistant Service Manager

Optimum RV is seeking an experienced and motivated Assistant Service Manager to support our busy Service Department in Ocala, Florida. This position plays a key role in ensuring customers receive exceptional service and that our technicians have the support and resources they need to perform efficiently.

Responsibilities:

·        Assist the Service Manager in daily operations of the Service Department.

·        Help manage service appointments, repair orders, and workflow to maximize productivity.

·        Communicate with customers regarding repair estimates, timelines, and service updates.

·        Support Service Advisors and Technicians to ensure timely and accurate work order completion.

·        Review repair orders for accuracy and ensure warranty and policy guidelines are followed.

·        Maintain a clean, organized, and safe service environment.

·        Handle customer concerns professionally to ensure satisfaction and retention.

·        Monitor technician performance and assist with coaching and training as needed.

·        Support administrative tasks such as parts requests, warranty claims, and billing coordination.

·        All other duties as assigned.

Minimum Qualifications:

·        Prior experience in RV, automotive, or marine service management preferred.

·        Strong organizational and multitasking skills.

·        Excellent communication and customer service skills.

·        Knowledge of repair order processes, warranty handling, and service operations.

·        Ability to work in a fast-paced, team-oriented environment.

·        Proficient with computer systems and service management software.

Essential Characteristics:

• Hustle: We are self-motivated, driven and never satisfied.
• Humble: We are trainable, coachable, and confident... not arrogant.
• Reliable: We do what we say we're going to do, when we say we're going to do it... every time.
• Loyalty: We are committed to the success of the company through ups and downs because this is our career
• Team Player: We are stronger as one. We help each other, regardless of department or position.

• Competitive wages
• 401K
• Medical insurance
• Dental insurance
• Vision Insurance
• Company-Paid Life insurance
• Supplemental Life Insurance
• Short- & Long-Term Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• EAP
• Wellness Program including Gym Reimbursement
• Vacation, Personal Time & Holiday pay

Optimum RV LLC complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Optimum RV LLC is an at-will employer and can terminate its employment relationship at any time, with or without cause, and without notice.