Assistant Service Manager

At Van Metre, we believe that each employee contributes directly to our growth, success and culture, and are seeking a candidate who loves to challenge themselves and work with others to fulfill this role. Van Metre has an Assistant Service Manager position available to work on-site at our Woodland Park Apartments in Herndon, VA!

As the Assistant Service Manager, you will assist with overseeing all aspects of maintenance of the property, including expense control, scheduling preventative maintenance, ensuring completion of service tickets, and providing excellent customer service.

Essential duties include but are not limited to: 

• Assist Service Manager with directing and overseeing all aspects of maintenance of the community and work closely with the Service Manager


• Oversee the performance of preventative maintenance and inspections


• Maintain accurate records for all services performed including contracts


• Walk the property daily to uphold curb appeal and monitor safety issues


• Oversee the schedule and coordinate apartment turns in Yardi


• Assist Service Manager in following budget guidelines


• Manage inventory and storage areas


• Purchasing adequate maintenance materials for service requests and apartment turns and adhering to PO policy


• Communicate and advise Service Manager on recommendations for capital improvements and maintenance requirements for annual budget


• Notify Service Manager with solutions for any safety or liability concerns as well as preventative maintenance needs


• Assist with conducting weekly safety meetings


• Monitor and perform service requests from residents in a timely fashion


• Ensure excellent customer service


• Audit key tracking system daily and weekly


• Participate in after-hours emergency requests and ensure property staff coverage 24 hours/day, 7 days/week


• Train, coach, and mentor team members


• Implement Van Metre’s standards of Management


• Support Service Manager and serve as Acting Service Manager in their absence


• Other tasks assigned by Service Manager

Requirements:

The Assistant Service Manager must maintain a professional and courteous manner with residents, visitors, contractors, and fellow employees. The Assistant Service Manager must have the necessary skills to effectively complete the tasks outlined above. One must have the ability to follow oral and written instructions and be able to maintain effective and cooperative working relationships.

 Education/ Qualifications:

• 4+ years of maintenance experience or valid training


• EPA Type II or EPA Universal Certification - required


• CPO Certification preferred 


• High School Diploma or GED 


• Valid Driver’s License and Reliable Transportation Required


• Provide own basic tools and be knowledgeable and skilled in the safe use and maintenance of tools

Some weekend work is required.

Compensation and Benefits information: Van Metre offers excellent benefits, and a work environment that fosters and rewards excellence. We also promote work/life balance, including a robust Employee Wellness Program.  We encourage employees to make full use of vacation and other company-paid leave to refresh their bodies and minds.

• Pay is commensurate with experience, education, training, and skills


• Annual Bonus Potential


• Paid Time Off: 11 paid holidays; 10 vacation days, 10 sick days, Two Volunteer Days off, Two Personal Days, Winter Break, Day off for Annual Physical, Day off for your Birthday; comprehensive parental and bonding leave


• Retirement Planning: Company Matched 401(k) Retirement Savings Plan; access to retirement planning coaches


• Wellness: Annual Wellness Reimbursement of up to $900; Free and unlimited access to TaskHuman Wellness App for yourself and your family members.


• Professional Development: tuition reimbursement; company paid certifications, memberships, and licensures; mentoring programs; growth paths; regular performance evaluations and training opportunities


• Discounts: Rental and Van Metre Home purchase discounts; employee discount through Walker Title Company, Employee discount through Walker Title Company

Van Metre Core Values

Integrity; Ownership; Respect and Dignity; Diversity and Inclusion; Teamwork; Community; Work/Life Balance                                                          

Van Metre Mission Statement

The mission of Van Metre Companies is to build and continually improve upon the storied reputation, earned over the years since the Company’s founding in 1955, of providing top quality homes, investment properties and services to our customers and clients. The Company’s emphasis on integrity, professionalism and philanthropy ingrained by our founder Albert G. Van Metre, Sr. has garnered trust and respect in the Washington, D.C. area and beyond. It is critical to our future that we maintain that reputation and assure that Van Metre Companies continues to excel in real estate development and construction and in the management of apartment, retail and office investment properties, as well as in the provision of mortgage and related services. It is the task of our dedicated, energetic, and involved professionals to advance our ability to set the benchmark for luxury living and refined commercial development. The capstone of our mission is to make the “Van Metre” signature an icon for elegant residential communities, and industry leading condominium and apartment communities, as well as Class A neighborhood retail centers and office developments.