Assistant Service Manager

Assistant Service Manager:

Bentley Truck Services, Inc. has been family owned and operated since 1991. Starting as a small 2 bay shop in Philadelphia, we now span the entire eastern seaboard with 8 state of the art locations offering commercial truck sales, commercial truck rentals, full-service leasing, contract maintenance, parts, and service. We strive to create an uplifting and welcoming environment for our 200+ employees and customers. We continue to work every day towards our philosophy of being Committed to Excellence. If you have passion and are committed to success, we want you on our Team!

Benefits:

• Sick/PTO


• Paid Holidays


• Competitive Wage


• Generous 401k match.
  Medical, Dental, Vision


• Employee Referral Bonus


• Company Paid Life Insurance


• Supplemental Life, LTD, STD, Critical Illness, and Accident Insurance

Assistant Service Manager Responsibilities:

• Develop estimates by costing materials, supplies, and labor.


• Participate in call rotation schedule as determined by corporate management.


• Maintain automotive records by recording problems and corrective actions planned.


• Maintain a central calendar with data on who is bringing a car in and for what reason.


• Verify warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.


• Conduct inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.


• Maintain customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates, obtaining, and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.


• Complete forms (either manually or digitally) detailing who will need to look at the situation, such as a brake specialist or a body shop repairman and dispatch vehicles to the proper place.

Assistant Service Manager Requirements:

• Previous customer service experience.


• Computer and point-of-sale proficiency.


• Organizational and record-keeping skills.


• High school diploma, GED, or equivalent.


• Valid driver’s license with an acceptable driving record.


• 2-plus years of experience in a service writer/advisor role strongly preferred.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.