Assistant Service Manager

Company Overview:

Vidalta Residential, founded in 2015, isn't just a Community management organization; we're creators of exceptional living experiences in the multifamily sector. Driven by an unyielding commitment to excellence and a 'resident and employee first' philosophy, our core mission is to set unparalleled standards in every community we touch. With a substantial, thriving portfolio spanning the Southern United States, we meticulously cultivate welcoming, inclusive environments where residents genuinely feel pride in calling their apartment a home.

Vidalta stands out as a top employer and a consistent industry champion. We foster a high-performance culture powered by collaborative teamwork, continuous professional development, and a shared, fiery passion for outstanding service and sustainable solutions. Our undeniable success is the product of our positive attitudes, profound dedication, and an ingrained commitment to consistently going above and beyond. These foundational principles ensure Vidalta Residential is not just a winning company, but the benchmark for operational excellence in Community management.

Position Overview

The Assistant Service Manager supports the Service Manager in overseeing the day-to-day maintenance operations of a residential property (or portfolio of properties). This role is crucial for ensuring the physical condition of the property is maintained to the highest standards, maximizing resident satisfaction, and supporting the on-site service team. The Assistant Service Manager acts as a leader, troubleshooter, and administrator for maintenance activities.

Team Leadership and Support

• Assist the Service Manager in supervising, training, and scheduling the on-site maintenance team (e.g., Service Technicians, Porters).
• Provide guidance and hands-on support for complex maintenance repairs, ensuring all work is completed efficiently, safely, and to quality standards.
• Step in as the acting Service Manager in their absence, managing emergency calls, vendor relations, and daily operations.
• Foster a positive, team-oriented work environment focused on achieving property maintenance goals.

Maintenance Operations and Coordination

• Manage and prioritize the completion of service requests (work orders) in a timely manner, monitoring the tracking system and ensuring accurate documentation of labor and materials.
• Oversee the efficient and timely completion of make-ready/turnover processes for vacant units, ensuring units are prepared for new residents according to established schedules and quality checklists.
• Conduct regular property inspections (e.g., grounds, common areas, mechanical rooms) to identify maintenance needs, potential hazards, and opportunities for preventative maintenance.
• Coordinate and oversee work performed by outside vendors and contractors, ensuring quality control and adherence to the scope of work.

Administrative and Financial Support

• Assist the Service Manager with managing the maintenance budget, monitoring expenses, and accurately tracking inventory of parts, supplies, and tools.
• Process and organize purchase orders, invoices, and expense reports related to maintenance activities.
• Maintain accurate records for preventative maintenance programs, equipment histories, and safety compliance.
• Ensure all maintenance staff and operations adhere to company policies, local, state, and federal regulations, including OSHA and Fair Housing guidelines.

Technical Expertise and Quality Assurance

• Perform and oversee advanced technical repairs, including HVAC troubleshooting and repair, plumbing (e.g., water heater, sewer line issues), electrical (e.g., circuit diagnostics, fixture replacement), and structural repairs.
• Implement and champion the property's preventative maintenance plan to extend the life of equipment and minimize future repair costs.
• Respond promptly to emergency maintenance calls outside of regular business hours on a rotating basis.

Qualifications Required Experience and Skills

• Minimum of 3–5 years of experience in property maintenance, residential facility management, or a related trade, with at least 1 year in a supervisory or lead role.
• Proven expertise in residential maintenance areas: HVAC systems (EPA certification required), electrical, plumbing, carpentry, and appliance repair.
• Strong organizational and administrative skills, including proficiency with maintenance software (e.g., Yardi, RealPage, AppFolio) for work order tracking and reporting.
• Excellent communication and interpersonal skills, with the ability to lead a team and interact professionally with residents, staff, and vendors.
• Valid driver's license and reliable transportation.

Preferred Qualifications

• Universal EPA certification.
• Certified Apartment Maintenance Technician (CAMT) certification or equivalent professional designation.
• High school diploma or GED required; relevant technical/trade school completion preferred.
• Being bilingual (English/Spanish) is a plus.

Working Conditions

• The Assistant Service Manager position requires frequent physical activity including walking, standing, bending, and lifting (up to 50 pounds). Work is performed both indoors and outdoors, and may occasionally occur in inclement weather. The role necessitates being on call for emergency maintenance situations.