Assistant Service Manager

SUMMARY/OBJECTIVE:

An Assistant Service Manager provides support to the Service Manager and Service department by managing internal and external customer needs and personnel, scheduling shop and field repairs, and directing other shop repairs. A successful Assistant Service Manager will perform the following tasks/duties in a way that promotes H&R Agri-Power’s mission to provide quality products/service at a fair price to afford a reasonable return on assets.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Create Service Tickets with accurate and appropriate information to ensure that repairs and/or maintenance are carried out precisely and on the appropriate equipment.
• Carry-out and enforce practices that the Service Manager and Service Coordinator have put into place to retain the efficient operations and profitability of the department.
• Track and compare Technician payroll and job output time throughout the work week. Audit at the end of the payroll period for inaccuracies and approve timecards.
• Communicate with customers to arrange incoming or outcoming delivery of equipment.
• Monitor Service Technician training progress. Collaborate with the Training Management Coordinator to verify enrollment and/or completion.
• Assist in maintaining up-to-date and organized service library of bulletins and reference material.
• Assist in scheduling and rescheduling of service work.
• Follow and educate personnel on all company and government procedures and policies.  
• Assist in the oversight of repairs and maintenance on equipment to ensure the work is being carried out in a way that aligns with the policies and procedures that H&R have enacted.
• Identify, analyze, and comprehend schematics, charts, and mechanical/technical procedures.
• Aid the Service Manager with the budget management by identifying places that costs could be cut and profit increased.
• Attend all training as assigned and maintain the highest levels of knowledge of changing practices and standards, equipment, and parts.
• Maintain a positive, professional, and safe work environment by interacting with peers, management and support resources in a way that promotes teamwork and a commitment to excellence.

EDUCATION/EXPERIENCE REQUIREMENTS

• High School diploma or Equivalent.
• Attended a Diesel or Heavy Machinery course preferred, but not required.
• 3+ years of management experience.
• 5+ years of experience working in an automotive or heavy-machinery shop.
• 3+ years of experience in customer service.
• In-depth experience utilizing multiple computer databases, Outlook, and Excel.
• Agriculture background is a plus, but not required.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Individuals must be able to maintain a high degree of professionalism and courtesies while interacting with customers.
• Willing and able to operate in and promote a customer and team driven environment.
• Possess an ability to lead others productively and encourage motivation in team members.
• Efficient multi-tasker
• Has a positive attitude
• Communicates clearly and concisely one-on-one or within a group.
• Ability to read, comprehend and interpret internal reports.
• Possess first-rate customer service skills and lead as an example for your team.
• Solves problems using logical and critical thinking.
• Must be competent and able to set work priorities and work independently.
• Able to satisfactorily carry-out written and verbal directions.
• Computer skills
• Acquired mechanical and technical knowledge
• High School diploma or Equivalent
• Must have a valid driver’s license with a clean driving record.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee or with reasonable accommodation to successfully perform the essential functions of this job.

• Ability to move around the dealership building and grounds without assistance.
• Ability to repeatedly bend, crouch, kneel, stand, reach, grasp, strain, crawl, walk or climb.
• Ability to climb in, out, and under equipment.
• Ability to operate all equipment in a safe and proper manner.  
• Ability to lift 10 pounds on a normal basis, lift 25 pounds frequently and occasionally lift up-to 75 pounds.
• Possess a visual acuity that will allow you to see small cracks, holes, and parts.
• Ability to work in a non-climate-controlled environment or outside in inclement weather.