Assistant Service Manager

Position Overview:
The Assistant Service Manager works closely with the Service Managers to ensure timely customer service response and satisfaction.

­­­­­­­­­­­­­­­­­­­­­­­­­­­­Job Duties and Responsibilities:

• Assist with the coordination and pre-planning of assigned service projects.


• Assist in the research and pricing of assigned service projects.


• Assist in the development of a project schedule and MOP, if required.


• Assist in the scheduling of personnel and material for all assigned projects.


• Monitor project labor productivity.


• Attend project meetings if required.


• Dispatch service calls and maintain/update Manboard to avoid scheduling conflicts.


• Assist in the job closeout and billing phase of the project.


• Respond to customer questions/complaints in a professional manner.


• Communicate effectively with Alterman personnel, keeping them informed of all aspects relevant to the duties to which they have been assigned.


• Performs other duties, tasks, and special projects as assigned. 

Qualifications:

• Minimum of 2 years of experience as a Journeyman Electrician; or


• Bachelor’s Degree with a concentration in Construction Management or Electrical Engineering (with an interest in the construction industry only).


• Prior construction industry experience is a plus.


• Proficient computer skills with all basic office programs (Microsoft Excel, Word and Outlook) and the ability to learn and use related software and systems are required. 


• Advanced computer skills are a plus.