Assistant Service Manager (ASM)

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  Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
  
  


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  Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  
  


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  Act as the service liaison between the customer and the service department
  
  


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  Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  
  


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  Ensure the daily inventory of technicians' time is consistently sold to service customers.
  
  


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  Answer technical questions about vehicle problems, warranties, services, and repairs.
  
  


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  Maintain Customer Satisfaction Scores at or above company standards.
  
  


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  Set schedules and assigns tasks to service department employees.
  
  


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  Reinforces company policies and adheres to company standards.
  
  


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  Maintain good working relationship with factory(s) and foster positive employee relations.
  
  

Qualifications

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  Previous customer service or sales experience preferred
  
  


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  Organized and friendly personality
  
  


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  Time management skills
  
  


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  Fantastic communication skills with your customers
  
  


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  Professional, well-groomed personal appearance
  
  


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  Strong record of positive customer satisfaction results
  
  


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  Team oriented and self-motivated
  
  


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  Able to work with little supervision
  
  


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  Clean driving record and valid driver’s license