Assistant Service Manager at Wallis and Baker

Overview

The Assistant Service Manager supports the Service Manager in overseeing all maintenance operations to ensure that Billingsley communities remain safe, functional, and beautifully maintained. This role combines hands-on technical skill with leadership responsibility, ensuring timely and high-quality repairs, make-readies, and preventative maintenance across the property.

Key Responsibilities

Maintenance & Repairs

• Complete make-readies, painting, and unit preparation to company standards.
• Diagnose, troubleshoot, repair, and replace HVAC systems (compressors, coils, refrigerant recovery, charging, etc.), plumbing systems (including water heaters), electrical systems, and appliances.
• Maintain and balance pools; ensure water quality and compliance with CPO standards.
• Perform general and preventative maintenance as directed by the Service Manager.

Operations & Scheduling

• Schedule and manage unit turns efficiently to meet occupancy and move-in timelines.
• Oversee purchase orders and invoicing systems in compliance with company policies.
• Assist in collecting and reviewing bids/proposals from vendors and contractors.
• Conduct property inspections in Yardi and maintain all Maintenance Binders accurately.
• Maintain a current location map for all electric, gas, and water shutoffs, clean-out traps, fire extinguishers, and hydrants.

Team Leadership & Communication

• Support and direct maintenance technicians, ensuring work is completed safely, efficiently, and with a positive attitude.
• Communicate effectively with Property Managers and Portfolio Managers regarding maintenance priorities, timelines, and needs.
• Ensure all maintenance staff complete required Grace Hill e-learning modules.

Administrative & Technical Skills

• Utilize Outlook, Excel, Word, Microsoft Teams, Yardi, Yardi Mobile App, and Payscan for maintenance tracking, reporting, and communication.
• Prepare work orders, reports, and inspection documentation accurately.
• Maintain organized inventory of supplies, tools, and equipment.
• Read and interpret blueprints and construction documents as needed.

Qualifications & Requirements

• Minimum of 3 years of multifamily or facilities maintenance experience; supervisory or lead technician experience preferred.
• Demonstrated proficiency with a wide variety of hand tools, power tools, and diagnostic equipment.
• Strong communication and leadership skills; ability to train and motivate team members.
• Must be able to work in a fast-paced environment, including participation in on-call rotation.

Certifications (Required)

• EPA Type II or Universal Certification
• Certified Pool Operator (CPO)
• MPO (for Dallas County or cities requiring it)