Assistant Service Manager - Land Rover Albuquerque

Assistant Service Manager Job Description Land Rover Albuquerque 

Overview

Land Rover Albuquerque is part of the rapidly growing Group 1 Automotive family, a leader in automotive retail. We are seeking an experienced and motivated Assistant Service Manager to support our service operations and help deliver an exceptional customer experience.

Benefits

We offer a competitive compensation package and comprehensive benefits, including:

• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) with Company Match
• Paid Time Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Ongoing Training and Career Advancement Opportunities
• Professional and Team-Oriented Work Environment

• Assist in managing daily service department operations and service drive workflow.
• Support, coach, and develop service department employees to maximize performance and customer satisfaction.
• Help establish and achieve departmental sales, productivity, CSI, and profitability goals.
• Monitor daily production and sales performance and maintain required reports.
• Foster strong customer relationships to encourage retention and referrals.
• Address customer concerns promptly and professionally.
• Ensure repair orders are handled efficiently and quality repair procedures are followed.
• Coordinate technician training and support ongoing development initiatives.
• Stay informed on manufacturer updates, products, and service procedures.
• Maintain a safe, organized, and compliant work environment.
• Ensure service department operations comply with federal, state, and local regulations, including OSHA and hazardous waste requirements.
• Demonstrate Group 1 Automotive's values in all interactions with customers, employees, and business partners.
• Perform additional duties as assigned.

• Minimum of 2 years of experience in an automotive service department.
• Prior leadership or supervisory experience preferred.
• Strong customer service, communication, and problem-solving skills.
• Self-motivated with the ability to work independently and drive results.
• Comfortable working in a performance-based environment.
• Positive attitude, professional demeanor, and strong work ethic.
• Ability to thrive in a process-driven environment.
• High School Diploma or equivalent required.
• Valid driver's license with an acceptable driving record.