Assistant Shop Manager

Position: Assistant Manager of Retail

Manager: General Manager of Retail

Department: Shop

Status: Non-Exempt

Date Updated: Jan 2026

F/T, Friday-Tuesday

Job Description:

The Assistant Manager of Retail oversees all "back of house" shop and café operations. This position maximizes sales and profitability by managing the maintenance of the Shopify e-commerce store, inventory receiving and counts, technology, and assisting with training and financials. 

This is a full-time position, Friday to Tuesday.

In addition to working in the iconic French Quarter, the Historic New Orleans Collection offers the following benefits:

• Competitive salary
• Medical, dental and vision insurance for employees and dependents (children and opposite or same sex spouse/domestic partners). Medical insurance includes treatment for gender dysphoria.
• Life, long term disability, and AD&D insurance
• Voluntary additional life insurance, critical illness insurance, and accident insurance
• Employee Assistance Program
• Flexible Spending Account
• Professional development and tuition assistance
• Paid parental leave
• Paid time off and paid holidays 
• Gym membership
• Parking reimbursement
• Work/life balance  

The Historic New Orleans Collection centers diversity, equity, accessibility, and inclusion at the core of everything we do. We are committed to becoming a more diverse and inclusive workplace, an organization that epitomizes the best practices in our field, and a community institution that truly reflects and supports our visitors, our neighbors, and our home. To that end, we actively encourage and welcome applications from members of underrepresented and marginalized groups. We are committed to employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or expression, Veteran status or any other characteristic protected by law.

Essential duties and responsibilities:

The duties and responsibilities below are essential core functions of this position. Other duties may be assigned as needed:

• Research, implement, and maintain software & hardware for e-commerce and, brick-and-mortar POS systems. Assist with training and tech support for staff including off-site events 
• Maintain e-commerce: design, navigation, product imagery, product placement, growth 
• Manage inventory entries: from arrival to POS system and website entry 
• Oversee annual physical inventory count 
• Report taxes to be paid, UBIT, and inventory counts to finance department 
• Pull Shopify sales reports for cross-functional departments, as needed 
• Coordinate with General Manager to submit invoices for inventory and supplies to accounts payable 
• Assist General Manager with purchasing for the Shop and Café  
• Re-order merchandise as needed using inventory reports and feedback from Sales Associates 
• Work on the sales floor as needed (for example, when an associate is on PTO or sick time, high volume days, or for on-site and off-site events) 

Job Qualifications:

Below are the minimum requirements necessary for this position.

• Bachelor’s degree preferred 
• A minimum of two years of Assistant Manager experience in retail setting 
• Excellent to Master-level knowledge of working with the Shopify back end, including web design, POS and product entry.  
• Photography and Web Design knowledge 
• Exceptional customer service and communication skills, both written and verbal 
• Familiarity with Microsoft Office, Adobe Suite, and Shopify POS systems
• Ability to learn and retain product and HNOC information 
• Exceptional organizational skills and ability to multi-task 
• Ability to follow procedures and carry out instructions from the General Manager of Retail 
• Ability to work as part of a team and collaborate with others as well as the ability to work and solve problems independently  

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to remain in a stationary position, move throughout the properties and in other settings, operate a computer and other office machinery, ascend/descend and traverse heights and low levels, position self to work at a workstation and in small areas, and monitor the movement of or personally move objects to low, medium and/or high levels. Regularly move objects of up to 25 pounds and occasionally up to 40 pounds. This position consistently communicates with customers and others and observes, inspects, and assesses inventory and sales documents/information.