Assistant Showroom Manager

 Who We Are

For more than fifty years, Thos. Moser has championed the revival of true American craftsmanship. Every piece that leaves our Maine workshop bears one maker’s signature and a promise of heirloom quality. From sustainably harvested North-American hardwoods to time-honored joinery, we craft furniture with soul—and we invite our customers to be part of that story. Explore more at thosmoser.com.

The San Francisco Showroom is the heartbeat of our West Coast business, partnering daily with our Maine workshop to delight clients from Washington to Newport Beach. To accelerate our next chapter of growth, we’re adding a full-time Assistant Showroom Manager to our small, high-impact team.

Why This Role Matters

You’ll be the right hand to the Regional Sales Manager, helping us elevate every touchpoint—on the showroom floor, over the phone, and through our live-chat platform. Your leadership will translate foot traffic and digital inquiries into lifelong client relationships, driving revenue while upholding the craftsmanship and integrity that define Thos. Moser.

What You’ll Do – Your Impact

• Own Daily Operations
  • Oversee opening/closing, inventory integrity,       visual standards, and facility care to ensure a welcoming, brand-right       environment.
• Champion Omnichannel Sales
  • Engage walk-in guests, incoming phone callers,       and live-chat visitors with equal enthusiasm, guiding each through       discovery, selection, and post-delivery follow-up.
  • Convert leads across residential, A&D, and       B2B channels; maintain an active pipeline and hit or exceed monthly KPIs.
• Deliver Expert Consultation
  • Master the full Thos. Moser portfolio—materials,       finishes, customization options, and sustainability story—to craft       tailored proposals for clients and designers.
• Own the Client Journey
  • Generate quotes, enter orders, track production,       and orchestrate white-glove delivery, ensuring every promise is met.
  • Proactively resolve service issues with empathy       and speed.
• Elevate the Brand
  • Uphold showroom merchandising to brand standards;       support local events, product launches, and outreach that amplify our       presence on the West Coast.

What You’ll Bring

• Leadership Experience – Minimum one year as a key holder or      manager in retail, showroom, or hospitality.
• Sales Excellence – A record of driving growth, beating targets, and building      repeat business.
• Client-Centric Mind-set – Natural rapport with discerning,      design-savvy clientele; poised communication in person, on the phone, and      online chat.
• Digital Agility – Proficiency with MS Office and CRM (HubSpot preferred);      ability to juggle multiple platforms with ease.
• Operational Rigor – Organized, solutions-oriented, and      comfortable prioritizing in a fast-moving, luxury environment.
• Passion for Design – Appreciation for fine woodworking;      background in furniture, interiors, or the design trade is a plus.
• Schedule Flexibility – Full-time availability, including      weekends.

What We Offer

• Competitive base salary plus monthly      performance incentives.
• Comprehensive benefits: medical, dental, vision,      401(k) with match, life, STD/LTD.
• Five paid holidays and fourteen PTO days in your      first year.
• A tight-knit, family-owned company where your      contributions are visible and valued.
• The pride of representing hand-crafted furniture      guaranteed for life—helping preserve American craftsmanship for      generations to come.

Ready to grow with a brand that grows with you?
Send your résumé and a brief note on why you’re passionate about Thos. Moser to [email protected]. We can’t wait to meet you.