Assistant Site Manager

About the role

The Assistant Site Manager helps ensure compliance with all applicable housing program requirements, delivers excellent customer service to residents, and contributes to the overall operational and financial performance of the property. This position assists with leasing activities, rent collection, re-certifications, resident relations, and property inspections. The Assistant Site Manager serves as a liaison between residents, site staff, and management, helping to uphold community standards and maintain a safe, well-maintained living environment. This role requires strong administrative, communication, and organizational skills, particularly in regulated affordable housing environments such as HUD, LIHTC, or Section 8 programs.

Responsibilities

As a Assistant Site Manager, you will be responsible for a variety of duties, including but not limited to:

1.      Assist with leasing efforts, including applicant screening, move-ins, and lease renewals

2.      Support the Site Manager in ensuring program compliance (e.g., HUD, LIHTC, Section 8)

3.      Prepare and maintain accurate resident files, certifications, and compliance documentation

4.      Collect rent payments and issue late notices in accordance with company policy

5.      Respond to resident inquiries and concerns in a courteous and timely manner

6.      Participate in property inspections, unit turnovers, and vendor coordination

7.      Foster a positive, safe, and respectful community environment for residents

8.      Maintain organized records and assist with reports, audits, and internal reviews

9.      Other duties as assigned

Requirements

Conditions of Employment:

• Must be a legally authorized to work in the United States
• Successfully clear a comprehensive background check
• Local travel in and around the Birmingham area is required
• A valid driver's license
• The ability to be insured under all applicable corporate insurance policies
• Available for nights and weekends as needed
• Attendance at the annual All Staff meeting is required

Qualifications:

To qualify for this position, applicants must meet the requirements as described below.

• A minimum of an associate’s degree with working knowledge of common software and web-based systems
• 2-3 years of customer service, administrative, and/or facilities experience
• Possess or obtain within one year of employment certification as a Certified Occupancy Specialist (COS) and maintain certification

Knowledge, Skills, and Abilities (Competencies)

• Candidates will be evaluated on the following competencies:

o    Written Communication

o    Customer Service

o    Time and Priority Management

o    Organizationally skilled

o    Teamwork