Assistant Site Manager

Unica Enterprises is a leading janitorial and facilities services company committed to delivering exceptional service and value to our customers. We work to build long-term relationships by understanding client needs and providing professional, reliable, and responsive service. Unica is proud to provide equal employment opportunity and to create a workplace where employees can contribute, grow, and be treated with respect.

Unica Enterprises is seeking a self-motivated, energetic, responsible individual to join our team as an Assistant Site Manager. The Assistant Site Manager supports the Site Manager in day-to-day site operations, including staffing, service quality, customer satisfaction, team development, and administrative follow-through. This role works closely with the Site Manager, HR, supervisors, and team leads to help maintain service standards, support employees, and ensure consistent communication and accountability across the site.

What Success Looks Like

A successful Assistant Site Manager:

• Supports consistent service quality and a strong customer experience
• Helps build a reliable team with clear expectations and follow-through
• Partners with the Site Manager and HR on hiring, onboarding, coaching, and discipline
• Supports the development of supervisors, team leads, and frontline staff
• Uses training, check-ins, and site routines to reduce confusion and rework
• Balances operational urgency with fairness, communication, and employee support

Key Responsibilities

• Assist with daily site operations across shifts, crews, and customer expectations
• Support the Site Manager and HR with interviewing, hiring, onboarding, and employee relations
• Assist with staffing plans and coverage for absences, turnover, and changing site needs
• Support supervisors and team leads through regular check-ins, expectations, and coaching
• Conduct site walkthroughs, quality reviews, and follow-up on service concerns as assigned
• Help maintain strong relationships with customers and site contacts
• Respond to service concerns, communicate updates, and ensure appropriate follow-through
• Monitor training completion, safety practices, and policy compliance
• Support performance reviews, coaching conversations, and employee development efforts
• Help ensure supplies, equipment, and site resources are available and managed properly
• Track and communicate site patterns such as quality issues, turnover, callouts, and staffing pressure
• Help create a site culture where employees understand expectations, receive feedback, and can see growth opportunities

Minimum Qualifications

• Leadership or supervisory experience in custodial, janitorial, facilities, operations, or related service environments
• Strong communication, people-management, and coaching skills
• Experience supporting quality, staffing, and customer service
• Ability to work effectively through changing site conditions, multiple shifts, and operational demands
• Ability to partner effectively with the Site Manager and HR on hiring, onboarding, documentation, and employee issues
• Experience with scheduling, workforce coordination, and operational problem-solving
• Experience in high-volume, multi-shift, or customer-facing environments preferred

Work Conditions

• Combination of site presence, leadership support, and administrative follow-through
• May need to support early morning, evening, overnight, or weekend operations depending on site needs
• Frequent movement across the site and regular interaction with customers and staff
• May be required to wear a uniform and use PPE when on the floor