Assistant Store Manager

ASSISTANT STORE MANAGER

Reports to: Store Director

FLSA Status: Non-Exempt

SUMMARY

As an Assistant Store Manager, you will help oversee daily store operations, ensuring efficiency and excellent customer service. Acting as a shift lead, this role involves supervising employees, assisting with inventory management, merchandising, and enforcing store policies. You will help resolve customer concerns, support department managers, and ensure smooth store functions during your shift. Success in this position requires strong leadership skills, the ability to thrive in a fast-paced environment, problem-solving skills and a commitment to fostering a positive store environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist in managing store functions and ensure smooth operations; and provide store leadership in the Store Director’s absence.
• Demonstrate PFSbrands guiding principles and core values driving a culture of employee-ownership, accountability, teamwork, and employee engagement 
• Supervise employees, assign tasks and ensure employee-owners are meeting performance expectations
• Address customer inquiries and resolve issues to maintain high satisfaction levels
• Help with stocking, inventory control and product displays 
• Monitor and enforce adherence to compliance with all federal, state and local regulations, company policies, health and safety regulations, and food safety standards 
• Ensure the store is clean, secure, organized, and visually appealing to customers
• Handle issues that arise during shifts and be able to problem solve or communicate to higher management
• Help with store opening and closing duties ensuring all procedures are followed and the store is secured
• Assist with cash handling such as register operations, lottery machine operations and reconciliation
• Support the growth of new staff by delivering training and ongoing guidance to enhance skills and performance
• Perform all other duties as assigned

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Previous experience in grocery, retail or department management
• Strong ability to supervise and motivate a team
• Leadership abilities 
• Knowledge of store operations including, but not limited to, stocking, cash handling, customer service, and merchandising
• Strong communication skills and ability to resolve customer and employee issues
• Detail-oriented with the ability to enforce store policies and procedures
• Ability to work in a fast-paced environment and multi-task
• Comfortable using technology for reporting, attendance, inventory tracking and general communication

WORKING CONDITIONS

• Work is typically performed in normal grocery store conditions with exposure to varying temperatures including refrigerated and freezer sections, produce misting, and outdoor conditions
• Some work may be performed outside the store to maintain the store exterior and parking lots and collect shopping carts, including occasional work in inclement weather
• Fast-paced environment 
• Must be available to work a flexible schedule including a variety of shifts, days, evenings, nights, and weekends including overtime, as needed

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Must be able to stand and walk for extended periods of time
• Ability to stand, walk, bend, and lift for extended periods
• Ability to use hands and fingers to reach, and frequently lift and move products, up to 50 pounds
• Ability to operate store equipment, including registers, pallet jacks, and stocking tools
• Strong visual acuity to assess store conditions, merchandise displays, and operational efficiency
• Frequently required to stoop, kneel, crouch, crawl and reach 
• Must have visual and hearing acuity
• Consistently perform repetitive tasks
• Ability to speak to, hear, and understand others via phone and in person in English