Primary Purpose:

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization. Ensure conditions involving security, safety, and food safety are consistently maintained at the highest levels.

Duties and Responsibilities:

• Responsible for hiring, training, and developing associates


• Manage performance through performance management, coaching, appraisal and disciplinary efforts


• Provide leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy


• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service


• Ensure proper control of all store funds and company assets


• Observe and correct all unsafe conditions that could cause associate or customer accidents


• Observe and ensure compliance with company security, safety, and food safety standards


• Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems


• Support the achievement of store budgeted financial and operating results


• Serve as Manager on Duty, perform all of the responsibilities of the Store Manager when he or she is not present


• Assist the Store Manager with the day-to-day operations of the entire store


• Serve as a model for customer service and other vital behaviors and instill this value in all associates


• Adhere to all company guidelines, policies and standard practices


• Manage and develop associates to ensure adherence to Standard Practices


• Maximize sales through excellent customer service and minimize shrink through proper utilization of Standard Practices


• Ensure store conditions, customer service and satisfaction, product quality, freshness, availability, variety and execution of all policies and procedures


• Ensure compliance with local, state and federal regulations


• Ensure that staffing schedules across departments meet the business needs


• Interacts with associates; ensure associates understand Food Lion’s expectations and have the tools and training to be successful


• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses


• Treat all store information as strictly confidential


• Perform all other duties and projects as assigned