Assistant Store Manager - Computer Services

MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values.

We are currently seeking a self-motivated, results-oriented ASSISTANT STORE MANAGER - COMPUTER SERVICES. It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40+ years!

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MAJOR RESPONSIBILITIES:

• Maintain orderly operation and safety of all areas of responsibility; ensure that service policies and procedures are being properly carried out at the store level


• Consistently achieve customer satisfaction, sales, productivity, payroll and expense goals of the service department


• Maintain fiscal and operational controls, including planning and managing the departmental budget (Service Department P&L)


• Ensure all customer and/or computer issues are resolved in a timely manner and in alignment with company policy


• Work effectively through associates to achieve desired results regarding customer satisfaction, sales, productivity and technical solutions. Ensure all associates maintain appropriate technical certifications (CompTIA A+, Apple, and all other vendor certifications as required) to enable proper service of products


• Participate in and lead open and close procedures, including freight flow and merchandise processing, as well as tracking of company assets through inventory control


• Manage staffing, onboarding and training to ensure competent and certified associates are hired, trained and scheduled to properly service our customers


• Develop and coach associates in the areas of customer satisfaction, product knowledge, solution selling and standard operating procedures; ensure goals and results are communicated


• Ensure human resource issues are handled in accordance with guidelines; partner with the Regional HR Manager and Store Manager when needed. Serve as manager-in-charge during the absence of the General Manager or other store managers


• Perform additional duties and responsibilities as assigned

EDUCATION & EXPERIENCE:

• Minimum of 5 years of experience in a high-volume retail environment (30,000+ sq. ft.), preferably with a big-box retailer or in consumer electronics


• Bachelor’s degree preferred


• Proven experience in retail management, including sales, operations, merchandising, inventory, and customer service


• Demonstrated ability to recruit, develop, and retain a strong team


• Strong business acumen with the ability to execute corporate strategies and analyze market competition


• Proficiency in Microsoft Office applications


• Flexible availability, including early mornings, evenings, weekends, and holidays


• Occasional travel required for meetings, trainings, and other business-related needs


• Requires standing and walking throughout the store for the duration of each shift, with periods of sitting for administrative tasks


• Requires frequent manual lifting and carrying of 11–75 lbs and occasional manual lifting of 76–100 lbs to load equipment and stock shelves


• Requires the constant use of manual tools, including pallet jacks and dollies, alongside repetitive keyboard operation

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:

• Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates


• Employee Discount that includes a Friends & Family Discount Program


• Tuition Reimbursement & Education Discounts


• Paid Time Off for Regular Associates


• 401K Plan with Company Match


• Esteemed Vendor & Company Job Training


• Career Advancement Opportunities

OUR GROWTH OPPORTUNITIES:

At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.

Micro Center is an Equal Opportunity Employer.