Job Description - Assistant Store Team Leader - Pet Supplies Plus
Assistant Store Team Leader
Exemption Status: Non-Exempt
Job Summary
An Assistant Store Team Leader (ASTL) is primarily responsible for creating a healthy and positive environment in the store for all members of the Team and Neighbors, as well as optimizing store performance.
Reports To
This position reports primarily to the Store Team Leader. The Assistant Store Team Leader will be evaluated by the Market Team Leader and/or Director of Store Operations.
Essential Duties and Responsibilities
Ensure each Neighbor receives outstanding Service by enthusiastically acknowledging and appreciating our Neighbors through greeting, assisting, thanking and assuming the carry out every visit.
Support Store Team Leader in Employee Hiring, Evaluations and Training, and Corrective Actions:
Coach, evaluate and develop all employees through the Company’s education and operational training, while utilizing the Daily Checklist in conjunction with theOperational Checklist, which embodies USR’s “Best Practices”.
Execute daily communication with the team through group huddles, one-on-ones and other proper channels.
Assist the Store Team Leader in managing and achieving Company goals for:
Retail Sales
Service Sales
Private and Preferred Brand Sales
Store Labor Costs and Proper Scheduling
Adequate Staffing Levels (including Service Department)
Inventory Levels and Accuracy
Store Purchases and Maintenance Expenses
Average Items per transaction
Neighbor Satisfaction
Carryout Metric
Email Capture Percentage
Neighbor Ready Review Scores
Shrink
Team Development
Maintain awareness of all product knowledge information, merchandise promotions, and advertisements.
Assist the Store Team Leader in ensuring appropriate merchandise stock levels, merchandise presentations, signage, and assortment in all departments; ensure sales floor is adequately stocked.
Ensure compliance with all policies and procedures through regular store management and staff meetings and store walk-through.
Assist the team in completion of tasks.
Evaluate and promptly respond to performance issues.
Complete educational requirements and operational training as assigned.
Any other responsibilities assigned by the Store Team Leader, Market Team Leader or Director of Store Operations.
Education and Experience
This position requires strong retail supervisory experience within the retail industry and/or strong successful experience as Assistant Store Team Leader.
Required Skill/Abilities
Ability to move or handle merchandise throughout the store weighing up to 50 pounds.
Ability to stand for long periods.
Ability to climb ladders.
Ability to bend and kneel, as needed, to stock shelves.
Ability to safely operate all store equipment necessary to run the store.
Ability to process information through computer systems and POS register systems.
Ability to positively communicate with Team Members and Neighbors.
Ability to read, count, and write to accurately complete all documentation.
Ability to freely access all areas of the store including selling floor, stock room, and register area.
Ability to work any shifts required by the business, including nights, weekends and without a set schedule.
Work Schedule
This is a full-time hourly position with a required work week minimum of 40 hours.
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