Are you passionate about wine and enjoy providing an exceptional customer experience? Pur Noire is an urban winery and tasting room located in the heart of downtown Houston and we are looking for an Assistant MGR & Wine Club Manager to join our team. The ideal candidate is an experienced professional with a strong background in wine, customer service, and sales. The ideal candidate will also have experience managing employees in a tasting room or a sales setting. They will be comfortable working with little oversight and performing wine tastings when needed. They will also ensure that the tasting room is properly open and closed daily.
Key Responsibilities:
- Supervises tasting room, and event operations at the direction of the General Manager
- Maintains equipment, supplies, and inventory list
- Processes reservations and advance registration payments.
- Inspects facility for cleanliness
- Answers patrons' complaints and resolves problems
- Supervisory Responsibilities
- Manages a team of 4 to 6 tasting room associates
- Motivates team to reach sales and service goals
- Carries out supervisory responsibilities in accordance with company policies
- Manage day-to-day functions of our wine club, including membership enrollment, wine shipments, and communication with members
- Develop and execute wine club events and promotions to increase membership and drive sales
- Act as the main point of contact for wine club members, ensuring their satisfaction and addressing any concerns
- Provide wine tastings for customers in our tasting room, educating them on our wines and winery
- Collaborate with the sales team to increase wine club sales and develop new sales strategies
- Maintaining accurate records and databases of wine club members and their purchases
Qualifications:
- One year of experience managing a tasting room or similar sales and service-based management experience.
- 1 years of experience in a wine club or wine-related customer service & sales role
- Strong knowledge of wine and wine production
- Excellent customer service skills and ability to build relationships
- Strong organizational and time management skills
- Ability to work well in a team-oriented environment
- Strong verbal and written communication skills
- Ability to work a flexible schedule, including evenings and weekends
- Ability to lift 35 pounds
- Comfortable standing for long periods.
We offer competitive compensation, along with the opportunity to work in a fun and dynamic industry. If you are passionate about wine and providing an exceptional customer experience, we encourage you to apply.
The Pur Collection
We wanted to make wines that are equally loved by people new to wine as well as wine connoisseurs.
– THE STEPHENS
We believe that wine is more than a drink. Historically, wine has brought people together and while together they’ve had great experiences. This is why Pur Noire offers an experience in every bottle. Through our innovative #KeepTheCork program and our coveted wine clubs, not only do we provide passionately crafted ultra-premium wines from Napa Valley, CA we also provide uniquely curated experiences.
Our wines are made with a focus on quality. Our grapes are sourced from some of the most respected vineyards in California. Our winemaker has made highly rated wines for well known vineyards and brands. The quality of our wine is evident in the typicity, terroir, and craftmanship that you can taste in every bottle of Pur Noire.
Our founders are a husband and wife team and are proud to have brought the first Black-owned winery and tasting room to the city of Houston. They built this company based on their passion for wine and memorable experiences.
Salary :
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