Assistant Terminal Manager

Titan Transportation Services is seeking applicants for the *Assistant Terminal Manager* position based at our rail facility in *Nashville, TN*.

The Assistant Terminal Manager*, *along with the Terminal Manager*, *has overall responsibility for the successful performance of all automotive finished vehicle transportation and logistics services including inventory distribution and management, rail loading/unloading services and the overall management of personnel operating within the facility. Assistant Terminal Managers are to be champions of communicating awareness within their operation in understanding of the connection between customer service and achieving our business objectives. Assistant Terminal Managers shall be directly engaged in the leadership effort to maintain the safety of the people, compliance with the quality of our processes; and improving the efficiency of service we provide through planning, scheduling and policy enforcement. They are to anticipate external business or operational issues and the potential influence on their operation’s performance; recognizing when something needs to be done and mobilize appropriate resources to accomplish the objective expeditiously. The Assistant Terminal Manager will identify their own and others development and training needs—actively engaging to develop theirs and their personnel’s skills and abilities when and where needed. Assistant Terminal managers shall strive to inspire a sense of ownership and shared purpose with personnel within all aspects of their operation to maintain a high level of morale.

*General Responsibilities:*

_*Safety and Quality*_
* Safety of employees: enforce operational safety rules, confront safety violations immediately and correct behavior.
* Quality: enforce operational processes compliance with standard operating procedures designed to protect people, product and service.
* Association of American Railroad Audit is an industry audit designed to check the operations compliance with safety and quality procedures; achieve 99% or better compliance score by leading the team members to comply with safety and quality rules.

*_Financials_*
* Plan staffing schedule for the operation to meet productivity standard: the proper amount of staff to execute the services within the acceptable time frame.
* Engage with vendors who supply support services to the location to ensure that they are providing the contracted service on time and within budget.
* Maintain an accurate accounting of equipment and supplies at the location to avoid loss and to conduct regularly scheduled preventative maintenance.
* Reduce or eliminate the cost related to cargo damage claims by enforcing safety and quality rules.
* Reduce or eliminate the cost related to personnel injury claims by enforcing safety and quality rules.

_*Operations*_
* Communicate with a network of internal and external entities to develop a synchronized operational schedule to ensure staffing is in place to execute our services on time and within allotted time frames.
* Lead daily pre-shift briefings that inform the team of the workload for the shift, safety conditions, quality reinforcement, weather conditions and equipment needs.
* Interact, communicate and observe personnel as they are performing their job duties and track performance throughout the course of the day.
* Leverage internal support resources to maintain a high-level operational readiness, such as training, recruiting, technology, payroll, procurement and operational expertise.
* Understand and identify the upstream and downstream processes of the supply chain that influence our operations and make the necessary adjustments to our operation to meet service expectations.
* In the event of a service disruption, have the ability to investigate the circumstances that led to the disruption, develop corrective action measures and implement corrective action measures across all aspects of the operation.
* Complete reporting requirements accurately and on time.

*_People Development_*
* Lead the team by way of example.
* Motivate the team to be the best in class in safety and quality.
* Hire employee and develop plans to maintain a high retention rate.
* Hold personnel accountable to perform within the safety, quality and company policies.
* Train personnel to ensure all team members are properly trained in safety, quality and company policies.
* Employee recognition and discipline.
* Leadership and mentoring.
* Delegation and follow through tasks to subordinates.

_*Customers*_
* Communicate with customers to keep them informed on the progress of the execution of services within the operation.
* Complete reporting requirements accurately and on time.
* Be a positive and professional representative of the company to the customer at all times.

*Qualifications:*
* Experience successfully leading teams of people in a fast paced high intensity environment.
* Willingness to take responsibility of the performance of the personnel and the overall operation.
* Understand and accept that the Terminal Manager role is not a fixed schedule, this position is responsible for the performance of the operation day and night.
* Ability to directly address personnel individually or as a whole when needed to ensure all service expectations are met.
* Excellent organizational skills.
* Ability to work independently.

*Requirements:*
* High School diploma or equivalent certification
* Ability to pass *eRailSafe *background check (post offer, pre-employment)
* Ability to work outside in all weather conditions
* Ability to work all shifts as needed, including weekends and holidays
* Ability to use smart device, calculator, copier, fax, computer and email.
* Good working knowledge and experience using Microsoft Office products such as Microsoft Word, Microsoft Excel, Microsoft Outlook.

*Salary and Benefits*
* $47,000.00 per year
* Paid time off
* 401(k)
* Dental insurance
* Health insurance
* Life insurance
* Vision insurance

Job Type: Full-time

Pay: $47,000.00 per year

Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance

Experience:
* leadership: 1 year (Preferred)

License/Certification:
* Driver's License (Required)

Work Location: In person