Assistant Ticket Office Manager | Full-Time | Iowa Events Center

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

We are looking for an Assitant Ticket Office Manager who will assist in the management and effective operation of the day-to-day Ticket Office functions, all event-related functions, and settlements. This position will be the primary ticketing contact for the tenant teams and state tournaments.

This role pays an annual salary of $55,000-$60,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until September 11, 2026.

• Builds and maintains events as assigned in Paciolan.
• Coordinates all event information between the promoter, building personnel, and the ticket company in a timely manner.
• Primary contact with the building’s tenant teams.
• Works with event promoters and building personnel to establish ticket pricing, scaling, and seating configuration.
• Maintains knowledge of Paciolan, working with account representatives for updates and revisions to ticket operations.
• Hires, trains, and supervises full-time and part-time box office staff in the proper sales and resolution procedures.
• Responds to customer complaints and service requests to maintain a positive rapport with the ticket-buying public.
• Extract, manipulate, and disseminate relevant ticketing data to assist promoters and staff in pricing, scaling, and financial decisions.
• Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, and is able to work independently and handle most box office questions without assistance. 
• Efficiently and courteously answers questions concerning prices, seating, and events. Gives information concerning coming attractions.

• Bachelor's Degree preferred
• Experience with ticketing software; Paciolan strongly preferred.
• Experience hiring, training, scheduling, and supervising part-time staff
• Experience providing customer service and resolving ticketing-related inquiries and issues
• Excellent communication, problem-solving, and organizational skills required
• Demonstrated knowledge of accounting and financial procedures, including recordkeeping and reconciliation
• Proven ability to balance multiple projects simultaneously while meeting tight deadlines
• Ability to analyze data and figures
• Knowledge of supervisory principles and practices
• Ability to coordinate and schedule staff
• Excellent customer service and public relations skills
• Demonstrated knowledge of ticket selling/box office operations
• Ability to work extended hours, holidays, and weekends as needed

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.