Assistant to the EMS Director

CITY OF WHARTON
ASSISTANT TO THE EMS DIRECTOR

Class specifications are intended to provide a descriptive list of the duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

DEFINITION

The Assistant to the Emergency Medical Service (EMS) Director provides high-level administrative, operational, and logistical support to ensure the effective management of EMS programs, personnel, and daily operations. This position serves as a key liaison between the EMS Director, internal staff, partner agencies, and the public. Responsibilities include project coordination, scheduling, data management, compliance tracking, communications support, and assistance with planning and implementing EMS initiatives.

SUPERVISION RECEIVED AND EXERCISED

Receives general direction from the EMS Director.

EXAMPLES OF IMPORTANT RESPONSIBILITIES AND DUTIES—

Essential and other important responsibilities and duties may include, but are not limited to the following:

Essential duties and responsibilities:

1. Provides administrative support to the Emergency Medical Service (EMS) Director, which includes providing appropriate and accurate information to the public, department heads, and City Council.

     2. Answers, screens, tracks, and handles routine correspondence, emails, and phone calls.

     3.  Accurately maintains the EMS Director’s calendar and organizes meetings.

     4. Responds to difficult and sensitive complaints and information requests; routes                         inquiries to the appropriate department for resolution; follows up and advises the                       complainant of actions taken.

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