Assistant Youth Team Manager / Desk Supervisor

At Movement, our core values of growth, connection, and integrity are at the heart of everything we do. We're not just a climbing gym - we're a community that's dedicated to transforming lives through climbing, yoga, and fitness and sharing that vision with as many people as we can. As the country’s largest network of climbing gyms, we're building an extraordinary team that's committed to growing our business, our value to our members, our future customers, and our industry.

By expanding our community, we can create rewarding career paths for our team members, continually improve the customer experience, build a sustainable business for the long term, and give back to the communities we are all a part of. We’re looking for passionate, resilient, and business-minded enthusiasts who share our values and want to join us in not only leading the climbing industry but defining it!

JOB SUMMARY

The Assistant Youth Team Manager & Front Desk Supervisor is a dynamic leadership role responsible for supporting the Youth Team Manager in growing, running, and managing the Movement youth team programs and full-day youth programs in their facility while also supervising front desk operations.

This person serves as one of the main points of contact for the climbing team, and as such must be self-motivated, goal-oriented, able to multitask, innovative, possess good time management skills, and be passionate about helping coaches and young climbers achieve their expression of success. They must be able to lead with empathy and compassion to create a positive culture. The result will be to deliver high quality climbing programming that promotes transformative experiences for youth athletes and teaches life skills through sport climbing.

PRIMARY DUTIES & RESPONSIBILITIES 

· Reporting to the Youth Team Manager, supports in leading and manage the youth climbing team program and climbing camps in alignment with Movement’s vision and values. 

· Assist in recruiting, hiring, training, and mentoring a cohesive team of coaches who collectively embody Movement’s values (Innovation, Passion, Partnership, Integrity, Inclusion) and provide high quality programming for youth athletes 

· Coach 2–4 days per week and attend competitions and events as needed. Provide supervision for youth climbers who will be bouldering, top-rope climbing and belaying, and lead climbing at our highest levels. 

· Oversee backend administration including scheduling, communication, safety tracking, and ordering supplies. 

· Provide effective and timely communication between coaches, parents, gym leadership, and gym members  

· Support in the planning and execution of team events such as mock comps, training camps, and social gatherings. 

· Work with the Gym Director and/or Programs Manager to help meet financial and other metrics of success for the program and gym as a whole.  

Front Desk Supervision

· Supervise front desk operations during peak hours, ensuring excellent customer service. 

· Mentor and support front desk team members, providing training and feedback and fostering a positive and inclusive environment. 

· Communicate policy changes, upcoming events/updates, and business goals to the team. 

· Support retail operations, event planning, and community engagement initiatives. 

· Delegates facility upkeep and cleaning tasks to front desk team members. 

· Ensure safety and risk management procedures are followed by guests and staff. 

· Promote an inclusive and welcoming environment for all community members. 

· Respond to guest feedback and escalate concerns appropriately. 

· Other duties as assigned 

QUALIFICATIONS 

• Ability to define a positive team culture 


• Passion for developing coaches and young athletes in a way that emphasizes fun and fosters a love of the sport and the climbing community 


• Experience with competitive youth climbing programs. Experience with USA Climbing including local and championship events is preferred 


• Experience planning and implementing a training schedule for youth athletes is preferred 


• Strong climbing and training background, and knowledge of climbing techniques  


• Self-motivated and organized 


• Excellent written and verbal communication skills. Ability to communicate professionally and effectively with athletes, coaches, parents, and gym leadership. 


• Solid computer skills (web-based applications, Word, Excel, POS applications) 


• Flexible schedule, able to travel for competitions and events as needed


• Understands and embodies Movement’s Core Values, and is a sound mentor for the youth on climbing team as well as an example for the other coaches and employees to follow 


• Completion of certifications including Safesport, First Aid, and CPR, and also the ability to pass a background check. A current USA Climbing Coach membership, or ability to obtain this immediately upon hire, may be required. 


• Personal Training Certification or equivalent experience is an added plus, but not required 


• Experience with working within provided budgets or meeting financial targets preferred 

 ADDITIONAL INFORMATION 

• This position is a full-time, hourly, non-exempt position, with average weekly hours between 32-40 hours per week.


• Regular weekly schedule will operate Sunday-Thursday during the school year, flexibility based on operational needs throughout the year


• Starting pay at $17.50/hour, flexibility available based on experience


• Benefits include a complimentary gym membership, gear discounts, guest passes, and other benefits available to Movement employees. 

Union Disclosure: Please be advised that this position is a member of a bargaining unit of employees represented by Workers United, an affiliate of Service Employees International Union (Workers United).  Movement and Workers United have not yet agreed to a collective bargaining agreement, but the terms and conditions of employment related to this position may be altered by a collective bargaining agreement.

Movement is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Movement is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.