Assisted Living Ombudsman Program Manager

Ensure the rights of Assisted Living residents by joining Springwell as an Ombudsman Program Manager.

The Compensation for this role is $65,000. 

POSITION DESCRIPTION:

Ombudsman is a Swedish word meaning "representative of the people".

As an Assisted Living Residence (ALR) Ombudsman Program Manager, you work to develop, administer, and oversee the Regional ALR Ombudsman services and promote its philosophy of advocating and maintaining assisted living residents' rights.

This requires meeting with residents in-person at approximately 60 ALR throughout the Greater Boston and MetroWest region. You will work closely with the Executive Office of Health and Human Services State Ombudsman Unit to ensure that requirements are fulfilled as outlined in the federal Older Americans Act, statewide long-term care Ombudsman regulations and policies, and Host agency designation agreement.

QUALIFICATIONS:

• Bachelor's degree required, with a degree in social work or a related field preferred.
• 3-5 years' experience working with the older adults and/or the disability population preferred.
• Experience in supervisory role or demonstrated leadership experience
• A positive attitude, flexibility, and ability to effectively prioritize responsibilities.
• Strong communication and organizational skills, attention to detail, and collaborative work style.
• Knowledge of computer software applications such as word processing, spreadsheets, and databases.
• Extensive travel throughout greater Boston and MetroWest is required.
• A reliable vehicle, current driver's license and safe driving record required.

• 3 weeks of vacation in first year
• Birthday off
• 13 paid holidays
• 3 paid personal days
• 15 paid sick days per year (You can accumulate up to 450hrs/12weeks)
• Health & dental insurance with employer contribution
• Life and long-term disability insurance at no cost to employee
• Flexible Spending Plan
• Employee Assistance Plan
• 401K Retirement Savings Plan w/ employer contribution
• Mileage reimbursement
• Flexible Work Options available after 6 months for most positions; alternate start time between 8:00 and 9:30 a.m., 4-day work week, 4.5-day work week, telecommuting work option, remote work option
• Employee referral bonuses
• Free parking
• Commitment to promoting from within

• Accountability: At every level of the organization we are accountable: to the people we serve, to our funders, to our employees, to community professionals who rely on our support.
• Continuous Quality Improvement: We honor the fact that each of us is human, and we embrace a desire to examine the value and quality of our work and ask how we can provide a higher quality of service.
• Transparency: While we don't claim to be 100% transparent (there are certain things, like salaries and performance evaluations that are private) we continuously strive to be as open as possible.