Assisted Outpatient Treatment Case Manager

Description

Since 1972, Therapeutic Health Services (THS) has provided evidence-based, culturally appropriate and compassionate behavioral health treatment, programs and services for children, youth, and families with substance use and mental health disorders. We are on the frontlines:

• Fighting the region’s opioid epidemic
• Providing behavioral health support for those experiencing homelessness
• Lowering barriers to behavioral health for youth and adults who have had challenges accessing quality care
• Specialists in serving the needs of the BIPOC and LGBTQIA communities
• A family of caring and compassionate providers dedicated to serving the most vulnerable in our community

We are seeking a dedicated AOT Case Manager to join our community outreach team in Seattle. In this role, you’ll provide hands-on case management, recovery support, and resource coordination for clients in the Assisted Outpatient Treatment (AOT) program—meeting them in the community, wherever they are on their journey. 

This is a hybrid position, and the schedule is Monday-Friday, 8:00 am to 4:30 pm. The pay range is $25.00 to $31.00 per hour, depending on experience.

Requirements

• Provide case management services to patients referred to or enrolled in the AOT program, following approved guidelines.
• Conduct outreach to engage patients and support their continued participation in treatment—especially those who are difficult to engage.
• Help patients access resources through care coordination and advocacy. This may include housing, transportation, basic needs, daily living support, financial planning, vocational services, and behavioral health care.
• Support patients in setting and progressing toward recovery goals. Accurately document goals, objectives, and interventions in the electronic medical record (EMR).
• Assist with de-escalation and provide appropriate interventions when needed.
• Foster a positive, empathetic, and non-judgmental environment for all patients.
• Use an agency vehicle to provide outreach and transport patients to approved services and resources in the community.
• Maintain strict patient confidentiality at all times.
• Document all services and interactions in the patient’s EMR promptly and accurately.
• Submit all required documentation to your supervisor or manager on time, in accordance with AOT contract requirements.
• Attend Involuntary Treatment Act (ITA) and AOT court hearings as assigned.
• Coordinate care with internal and external providers to help patients meet their treatment goals.
• Perform other duties as assigned.

MINIMUM REQUIRED TRAINING AND EXPERIENCE: 

• Minimum high school diploma or GED and continuing education in related field.
• WA State Registered Agency Affiliated Counselor credentials required.
• Bachelor's degree in social services related field with internship (e.g., social work) OR at least 2 years of experience as a case manager.
• WA State Driver’s License and a clean driving record (driving record background check will be obtained).
• Extensive knowledge of community resources and ability to facilitate/coordinate access to those resources.
• Experience in working with individuals who are diagnosed with a substance use disorder and/or mental health.
• Experience in utilizing an electronic medical record system.

We offer the following benefits to full and some part-time staff:

• Employer paid medical/dental/vision insurance packages.
• Employer paid life insurance
• 12 accrued vacation days for year one, up to 20 days in subsequent years
• 12 days sick leave accrual per year
• Mental Health Day
• 1 Personal Day
• 12 Paid Holidays
• Flexible Spending Plan
• 403(b) Retirement plan
• Employee Assistance Program
• Training Allowance/License Reimbursement
• We are also a Second Chance Employer