Associate – Customer Service

Key Responsibilities:

• Respond to customer inquiries regarding order status, issues, and general requests
  


• Maintain accurate customer records in both electronic and physical formats
  


• Process customer orders and ensure timely and accurate entry
  


• Coordinate with production teams to ensure orders are scheduled and delivered on time
  


• Provide pricing quotes and support new customer project setup and tracking
  


• Prepare sample orders for customers and internal sales teams
  


• Collaborate with account managers to resolve customer issues and support ongoing projects
  


• Analyze and resolve complex customer concerns while communicating effectively with internal teams
  


• Assist in researching and resolving accounts receivable issues in partnership with finance and account management
  

Qualifications:

• High School Diploma or GED required
  


• Strong written and verbal communication skills
  


• Minimum of 2 years of experience in an office or customer service environment preferred
  


• Experience with multi-line phone systems preferred
  


• Bilingual (English/Spanish) skills are a plus
  


• Proficiency in Microsoft Office (Excel, Word, Outlook)