Associate Analyst, Claims - Hybrid

What you’ll need to succeed as an Associate Analyst, Claims at XPO

Minimum qualifications:

• Bachelor’s degree or equivalent related work or military experience


• Exceptional customer service skills


• Able to communicate with management regarding the claim decision-making process


• Excellent written and verbal communication skills

Preferred qualifications:

• 1 or more years of experience as a cargo claims examiner, analyst or in a similar capacity working with liability and risk

• Knowledge of common law liability, Code of Federal Regulations, rules and tariffs, transportation contracts and agreements and the National Motor Freight Classification system


• Knowledge of risk reduction and claims process


• Knowledge of LTL transportation


• Demonstrated ability to work under strict deadlines utilizing good planning and organizational skills

About the Associate Analyst, Claims job

Pay, benefits and more:

• Competitive compensation package


• Full health insurance benefits are available on day one


• Life and disability insurance


• Earn up to 15 days of PTO over your first year


• 9 paid company holidays


• 401(k) option with company match


• Education assistance


• Opportunity to participate in a company incentive plan

What you’ll do on a typical day:

• Investigate and analyze incidents and claims for loss, damage and delay to determine company liability while protecting company and customer interests


• Understand and interpret contractual terms & conditions 


• Compose professional claims correspondence and, as necessary, liaise with legal to prepare legal notices


• Manage claims inventory to meet individual, team and company goals; process claims according to company policies and procedures

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement here.