Associate Brand Protection Analyst

Some of the things you'll be doing...

• Providing a primary point of contact for clients; ‘Lead Analyst’ role
• Analyzing the content of websites and e-commerce listings to identify infringing content
• Online research into e-commerce sites and hosting providers to assess the methodology for the removal of infringing content
• Communication with e-commerce sites and hosting providers, both by telephone and e-mail, as part of the process for the instruction of takedowns
• Communication with customers around specific cases, outcomes and to gain product knowledge
• Review enforcement reports and results with clients, identify trends, give context around any unusual activity in a service (e.g. increase in listings on certain sites).
• Suggest minor strategic changes - e.g. shift of site focus, investigative targets, evidential purchasing, application to relevant programs
• Schedule regular customer calls
• Track action items from these meetings
• Handle current program requirements and questions
• Escalate issues to commercial support teams as appropriate

What technical skills, experience, and qualifications do you need?

• Business-level fluency in French, Italian, German, Mandarin or Spanish is a plus
• Excellent oral and written communication skills
• The ability to write documents in commercial English 
• Good knowledge of IT and Internet Technology, including at least a basic understanding of the underlying technologies
• Knowledge of branding/trademark issues is beneficial
• Basic understanding of HTML and JavaScript highly desirable
• Experience in a technical and/or data analysis role; scientific or technical background will be beneficial
• Experience of giving training/presentations will also be desirable
• Strong customer focus; team working; problem-solving and analytical ability
• Working well under pressure, with attention to detail
• Excellent time- / deadline-management skills
• The ability to work independently with minimal supervision, and be adaptable to client and organizational change
• You will possess an inquiring mind, and a willingness to learn new skills.