Associate Business Analyst

Position Details:
Job Title:                      Associate Business Analyst
Duration:                      1+ Year
Location:                      San Francisco, CA

Position Description:
Acts as a liaison between the client area and technical organization by planning, conducting and completing an analysis of moderately complex business problems to be solved with automated systems. Provides technical assistance in identifying and evaluating automated systems and related procedures that are cost effective and meet business requirements. Works with user groups to provide training, resolve questions, assess user needs and recommend changes to the automated systems. Acts as liaison between end users, technical teams, and business team. Gathers data and prepares necessary reports. Updates reports and databases used by the client group.: 3+ years of experience in business systems analysis and/or design.

Required Skills:
•    Bachelor's degree or equivalent plus 2+ years work experience on a project team, ideally with a financial institution.
•    It is essential that the applicant is a self starter and able to work independently while at the same time, be a team player and collaborate with technology and business teams and interact with end-users to meet critical timelines.
•    Candidates must have strong verbal and written communications skills, strong analytical skills, and understand data.
•    Candidate must be comfortable working with and training internal customers, call centers, and technical teams.
•    Candidate must be able to understand and interpret requirements while researching issues to provide resolutions to users.
•    The candidate must have excellent organizational skills, be detail-oriented, customer focused and excited about working under tight deadlines in a fast paced, agile development environment.
•    Advanced PC skills, including advanced knowledge of Excel, MS Outlook, SharePoint

Desired Skills:
•    Prior call center or user support experience
•    Familiarity with Quality Center or Application Lifecycle Management
•    Ability to read, understand, and update business requirements
•    Business analyst experience (gathering user feedback, working on requirements, providing application support, etc.) on a project team

Additional Job Details:
•    Primary responsibility is to provide first and second level user support for a customer due diligence tool
•    Manage and resolve all issues escalated by users and first level support in a timely manner
•    Communicate with the user community to understand and resolve issues.
•    Monitor shared e-mail inbox and ticket escalations
•    Partner with other teams (Support Call Centers, Quality Assurance, Technology) to provide positive user experience
•    Understand use cases/stories and related business requirements
•    Analyze trends and produce management reports
•    Assist in the development of training materials for end users, support call centers, etc.