Associate Care Coordinator

Essential Duties and Responsibilities:

• Works with office staff to ensure prompt and accurate processing of referrals, documentation, and service-related activities.


• Exhibits effective written and verbal communication skills and adheres to company policies and procedures.


• Supports assigned Territory Patient Care Coordinators and sales teams in executing territory growth strategies.


• Builds and maintains relationships with physicians, hospitals, pulmonary practices, case managers, and referral sources.


• Conducts routine visits to referral sources to strengthen partnerships and identify growth opportunities.


• Responsible for obtaining re-authorization documentation for on-going coverage of durable medical equipment.


• Delivers educational materials, company updates, and service information to referral partners.


• Coordinates communication and collaboration between clinical and sales teams.


• Assists with physician, hospital, case management, and referral source relationship development.


• Supports territory growth and business development initiatives.


• Maintains CRM records, referral activity tracking, and territory documentation.


• Assists with lead generation, sales pipeline support, and account management activities.


• Supports territory coverage during PTO, training, travel, and other business needs.


• Participates in territory business planning and growth initiatives.


• Other duties/projects as assigned.

Competencies:

• Relationship Building


• Business Development


• Customer/Client Focus


• Communication Proficiency


• Initiative


• Collaboration


• Presentation Skills


• Strategic Thinking


• Organizational Skills


• CRM Management

Preferred Education and Experience:

• Bachelor's degree preferred.


• 1–3 years of healthcare sales, clinical, customer service, or relationship-management experience.


• Experience working with physicians, hospitals, case management, pulmonary practices, or post-acute care settings preferred.


• Strong communication and presentation skills.


• Valid driver's license and ability to travel throughout assigned territory.

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. – 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.