Associate, Client Service I - Remote

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. As a leading wealth manager, BNY Wealth Management is focused on helping successful individuals and their families build, manage and sustain their wealth across generations and market cycles. Through a unique service model focused on five Active Wealth practices — Investing, Borrowing, Spending, Managing Taxes, Protecting Legacies — they help clients in the U.S. and abroad achieve stronger after-tax performance to help maintain their wealth over generations. We're seeking future team member for our Associate, Client Service I role, which is Remote - Based at Home. In this role, you'll make an impact in the following ways: Supporting transactions and processes relating to Wealth Management electronic banking and bankcard products. Examples of include but are not limited to: resetting user passwords, providing general deposit account information, ordering and maintaining bankcards, receiving and handling bankcard and online banking fraud, assisting with navigation and website usage, redirecting correspondence to other areas of BNY. Responding to and following up on emails from internal BNY partners. Including providing information regarding electronic banking products and reaching out to Clients based on requests from internal partners Understanding and applying government, firm-wide, Wealth Management and team-level fraud policies. Providing “white glove” service to Wealth Management Clients, which often extends beyond the immediate scope of the BNY product or service. Assisting Clients with accessing the website, logging in, understanding their account transactions, and general account support. To be successful in this role, we're seeking the following: High school/secondary school or the equivalent combination of education and experience is required. Bachelors degree preferred. Customer-service experience and/or financial services preferred At BNY, our culture speaks for itself. Here's a few of our awards: America's Most Innovative Companies, Fortune, 2024 World's Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024 “Most Just Companies”, Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg's Gender Equality Index (GEI), 2023 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.