Associate Clinic Practice Administrator - SBHC

POSITION SUMMARY

Under the general supervision of the Behavioral Health Services Director or their designee, the  Associate Clinic Practice Administrator plans, directs, and coordinates all daily operations of an outpatient health center to ensure the delivery of high quality patient care, to include oversight of: clinical/administrative support staffing; patient management (registration, billing and collections, insurance eligibility/sliding fee program, outside referrals, and patient records); environment of care (including facility, equipment, and supplies); essential reporting; and community relations.  

SOME ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Develops and leads the Center 'team'.
• Collaborates regularly with peers, dyad partners, and Operations colleagues, and others to help develop and implement initiatives and tactics aligned with organizational goals.
• Develops and implements systems and procedures to ensure the efficient flow of patients from initial reception, registration, and billing through provider care to discharge and care referral, as required;
• Assists with Community Health Services and eligibility as appropriate; 
• Develops and implements efficient patient scheduling and registration activities, in consultation with providers and administrative staff;
• Develops and implements a Center staffing plan tied to patient care requirements, staff/provider leave requests and provider scheduling, including development of contingency resources to assure critical site functions are accomplished despite unanticipated events;
• Coordinates daily staff assignments with other site supervisors/managers to ensure accomplishment of critical functions;
• Leads site-based hiring processes, in coordination with Human Resources, and supervises site payroll responsibilities;
• Is primarily responsible for managing those line items under site control in site-based budgets, and for managing site petty cash and/or other site cash funds;
• Monitors and follows-up on patient complaints, including conflict resolution, mediation, and/or customer service;
• Ensures effective management of written and verbal communications, to include mail (USPS/interoffice/electronic) disbursement/response, dissemination of applicable meeting minutes or other FCCH communications, and implementation of verbal direction, as indicated;
• Maintains cordial and effective partnerships, as appropriate, with community-based entities, vendors and/or other partners;

 EDUCATION/EXPERIENCE

• Degree in business administration, public administration or closely related field; or equivalent combination of education and experience which includes two (2) years experience in a healthcare environment;
• Experience with computerized scheduling, registration and billing systems and electronic patient records preferred;
• Comfortable working knowledge of Microsoft Office Suite applications. 
• Bilingual English/Spanish preferred; 

LICENSES/CERTIFICATES 

• CPR certification within six months date of hire; 
• Must have valid NM driver’s license and reliable personal transportation;
• Community Health Worker Certification and eligibility within six (6) months of hire;

KNOWLEDGE, SKILLS AND ATTRIBUTES

• Knowledge and understanding of all facets of outpatient clinical operations;
• Ability to foster a cooperative environment; 
• Employee development and performance management skills;
• Ability to supervise and train assigned staff including organizing, prioritizing, and scheduling work assignments. Knowledge of TJC and/or related accreditation and certification requirements;
• Ability to maintain quality, safety, and/or infection control standards;
• Ability to develop, plan, and implement short- and long-range goals;
• Knowledge of clinical and support staff in-service education requirements, methods and procedures; 
• Knowledge of financial/business analysis techniques;
• Ability to develop and deliver presentations;
• Ability to use independent judgment and to manage and impart information to a range of audiences;
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community;
• Adaptable, flexible and open to change in response to new information, different or unexpected circumstances and/or ambiguous situations within a fast-paced environment;
• Ability to multi-task and prioritize time to complete projects on deadline;
• Ability to build and maintain strong partnerships;