Associate Consultant

About the Role:

The Associate Consultant completes critical infrastructure management tasks, provides Tier 1 and Tier 2 support to clients, and configures new computers for deployment. This role assists Sigma consultants in the completion of various skill/experience-appropriate tasks both in-house and at our clients' offices, including new computer/device installation, peripheral connections, and networking cabling. Other work includes assembling equipment quotations, monitoring alert conditions, and interfacing with Sigma vendors.

Responsibilities

• Using a range of reporting tools, evaluate alerts and sub-optimal conditions and escalate to the appropriate Consultant.


• Provide daily inspection of upcoming expiry items and communicate with appropriate Consultants.


• Based on predefined schedules, complete client infrastructure management tasks.


• Visually inspect server patch status, backups, logs, anti-virus, email, and hardware checks.


• Provide automated remote monitoring of backups, ping status, disk space, etc.


• Under Consultant direction and following client-specific procedures, unpack, patch, and test new client computers (workstations and laptops). If required, install various software applications, including Microsoft Office.


• Deliver, install, and test computers, peripherals, and other devices as directed by Consultant.


• As directed, take ownership for resolving Tier 1 and Tier 2 support requests, including virus scans/removals, password resets, and device problems (printers, mice, monitors).


• Ensure equipment and parts are well organized, identified, and easily accessible.


• Enter tickets for time spent on both client and Sigma (internal) work.


• Seek assistance in solving client problem from sponsoring Consultant, and if unable to quickly determine the course of resolution, escalate to Consultant or VP, Operations.

Requirements

• Prior experience handling multiple customers at an IT consultancy or MSP a big plus


• Familiarity with modern operating systems


• Basic knowledge of networking and security concepts


• Comfortable with handling computer hardware, including adding additional RAM and replacing hard drives, video cards, and network cards


• Capable of basic problem identification/escalation and providing basic technical support, including virus removal and software installation


• Physically capable of picking up and moving computer hardware


• Strong desire to build skill-set through self-directed education and coursework that lead desirable certifications


• Aspiration to become a full-time Sigma consultant


• Must reside in Austin, TX, or the surrounding area in order to accommodate client onsite visits

Preferred Technical Skills/Knowledge

• Remote access technologies (VPN and RDS)


• Windows Server


• Active Directory


• File Systems and Shares


• Printers


• Mac and Windows Client Operating Systems


• Basic networking concepts (DNS, DHCP, NAT, subnets)


• Microsoft 365 and Related Technologies – Exchange Online, SharePoint, Teams


• Mobile devices (iOS, Android)

Benefits

• Medical, dental, and vision insurance


• Life insurance


• Long-term disability


• Paid vacation


• Paid holidays


• SIMPLE IRA for eligible employees


• Stocked snack bar


• Company-sponsored outings


• Fitness center onsite