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The Associate Customer Consultant is responsible for successful customer enablement and onboarding of product solutions for customers requiring a standard onboarding experience. This will entail equipping customers with the knowledge, resources, and support to get the most out of Dun & Bradstreet’s products and services during their onboarding phase, per their signed agreement. This role manages a number of customer engagements in varying states at one time, and the focus is on agreements with low spend.
Essential Key Responsibilities
Own onboarding and implementation activities, working closely with customers to get up and running on new solutions as close as possible to the point of sale.
Ensure customers are properly engaged, understand their training options, and can successfully use the product.
Be a product expert, understanding all facets of the product including best practices to help customers get value.
Support customers with product training and walk-throughs to audiences of varying business and technical backgrounds.
Conduct check-ins with customers to review their use of the solution within 30 days of onboarding.
Serve as the main customer contact during onboarding, escalating issues as needed and taking ownership to coordinate resolution of issues.
Work with the customer to prioritize business needs and track the progress of the implementation using D&B’s standard procedures and systems.
Help customers upgrade to new solutions, which may involve data migration.
Provide status updates to customers and internal team members.
Oversee transition to the internal team who will own the relationship after onboarding through renewal.
Essential Skills and/or Certifications
Bachelor's Degree
Experience with data and ability to view, extract, transfer, store, recall, and manipulate data files.
Experience with Microsoft Office tools.
Sales & Marketing Technology (Salesforce) experience preferred.
Strong verbal, written, and presentation skills to a diverse audience.
Ability to train and transfer knowledge and skills to customers.
Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs
Physical Requirements
Ability to sit, speak and operate telephone and/or computer for long periods of time.
Ability to handle pressure, stressful conditions, and conflict resolution.
Ability to work day, evening and/or weekend hours as needed.
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