Associate Customer Enablement Architect

CSQ227R5

About the Role

*This role is required to work in a hybrid office setting in our Bellevue, WA office.

The Associate Customer Enablement Architect plays a critical role in scaling customer impact across a broad portfolio of accounts.

This role combines execution discipline with builder capability. You will design and improve repeatable workflows, build lightweight automations, analyze data to uncover trends, and ensure that customer enablement initiatives move efficiently from plan to realization.

You will operate across a large set of accounts, driving revenue realization and identifying systemic friction that prevents customers from activating and adopting learning initiatives.

This is a high-ownership role for someone who thrives on turning complexity into clarity and building systems that scale.

What You Will Own

• Revenue realization across a broad portfolio of customer accounts.


• Efficient execution of enablement workflows at scale.


• Monitoring activation, engagement, and usage trends.


• Identification of recurring friction points across accounts.


• Continuous improvement of processes and tooling.
  
  

Builder, Data & Automation Expectations

This role combines operational discipline with a strong builder mindset. You are expected to use data, automation, and AI to continuously improve scale, efficiency, and impact.

You should be able to:

• Identify operational inefficiencies and recurring friction using data and structured analysis.


• Work confidently with dashboards, spreadsheets, and basic analytics to uncover trends and surface insights.


• Translate insights into clear, prioritized action plans that drive measurable improvement.


• Build lightweight automations or scripts to reduce manual effort and improve throughput.


• Leverage AI tools, copilots, and coding assistants to accelerate analysis and solution design.


• Create clear visual representations and structured reporting that make complex information actionable.


• Turn performance metrics into measurable improvement initiatives.


• Improve scale and efficiency through technology rather than additional headcount.


• Operate with urgency, accuracy, and precision in a fast-moving environment.

What You Bring

• Strong operational discipline and attention to detail.


• Analytical comfort and ability to work with structured and unstructured data.


• Experience improving processes or building scalable workflows.


• Curiosity about automation and efficiency.


• Ownership mindset and bias for action.


• Comfort working in a fast-paced, technical environment.