Associate Customer Operations Specialist

Associate Customer Operations Specialist 

Duke Cannon Supply Co. is a growth-oriented CPG company that operates with an entrepreneurial mindset – and has become one of the fastest-growing brands in the men’s grooming category. Our mission is to better the day of hard-working men, and we fulfill this mission through the products we build, the conversations we create, and our give-back program to veterans.  

We are currently seeking applicants for the role of Associate Customer Operations Specialist. This person will work directly with the Supply Chain Operations Team to provide a seamless experience for our customers. The perfect candidate must have a passion to work in a highly dynamic, fast-growing, and entrepreneurial environment. This job will be challenging and rewarding for those professionals seeking to build great brands and organizations in their careers.  We value a Bravery approach to work and expect Duke Cannon Team Members to take this approach. 

An ideal candidate for this role is a detail-oriented and proactive communicator who thrives in a fast-paced operations environment. They possess a high degree of accuracy in data entry and are energized by resolving customer inquiries and untangling logistical puzzles. 

This individual is a natural problem-solver who doesn't just complete tasks but looks for ways to improve the process. They are comfortable balancing high-volume administrative work with the need for professional, clear communication with both internal teams and wholesale partners. 

PRIMARY RESPONSIBILITIES: 

• Order Lifecycle Management: Execute end-to-end processing of manual purchase orders, ensuring seamless transition from entry to fulfillment. 

• Wholesale Inquiry Resolution: Own the wholesale support queue, managing customer tickets from initial contact through to successful resolution. 

• Inbox Oversight: Monitor the Orders inbox to triage incoming emails and proactively escalate to the Sales Operations Coordinator. 

• PO Data Integrity Audits: Validate manual PO accuracy by verifying pricing, case pack quantities, and SKU details against current contracts. 

• Process Documentation: Streamline fulfillment workflows by creating and maintaining SOPs to foster team collaboration and operational consistency. 

QUALIFICATIONS: 

This role will be a career builder for the right candidate.  It will provide an unparalleled learning experience and the opportunity to put real points on the board.  But it will be hard work.  Some of it will be exciting work; some of it will be dirty work.  Either way, you will be contributing to the growth and development of a growing challenger brand playing on bigger stages each day.  If you question whether this job is for you—it’s not. If you know this job is for you, then please apply.  

• MINIMUM: High School Diploma; Associates or Bachelor’s Degree preferred.  

• AT LEAST 3 YEARS OF RELEVANT EXPERIENCE in consumer products account management.   

• HIGHLY PREFERRED:  Three years of experience in EDI transactions to trading partners in the consumer products and retail industries.   

• High proficiency with Excel and other Microsoft applications.   

• High level of organization and attention to detail 

• Ability to oversee projects with multiple time-dependent tasks and deliver reliably.  

• Ability to communicate clearly and work effectively across the supply chain, with internal and external business partners.   

• Highly self-motivated – seeks to solve problems on your own.   

• A creative, entrepreneurial mindset.  We are a small team that works hard and moves quickly. A willingness to grow with the company while owning and communicating workload is necessary.  

COMPANY CULTURE 

Duke Cannon Supply Co. offers a fast-paced environment where decisions are vetted quickly, and opportunities are relentlessly pursued.  We work hard, but we value flexibility as well.  We have an informal culture with an emphasis on having fun (we sell soap, after all), though we have the most fun when we exceed our goals. The company’s leaders are dedicated to the growth and development of the team; as such, we want to ensure that our people have a rich and rewarding experience with unique opportunities to grow.   

Duke Cannon Supply Co.’s Main Lodge (aka the office) is in Minneapolis’ North Loop, one of the city’s most vibrant and walkable neighborhoods, with award-winning restaurants, fashionable boutiques, live music and Major League Baseball just steps away. 

SALARY AND BENEFITS 

Duke Cannon offers a competitive market salary and bonus based on role and professional experience. The hourly range for this position is $22.60 - $30. Our benefits are top-notch and include health & dental insurance, HSA and 401k programs supported by regular company contributions, a tuition reimbursement program, and monthly parking stipend.  We also host monthly moments of Team camaraderie ranging from community service events to social hours in the Main Lodge (aka the office) to Lunch & Learns covering business, team, and industry topics.  

Duke Cannon provides equal access to and opportunity in employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression.