Associate Director

Role Summary

Key Responsibilities

• Act as the primary client interface, understanding business needs and shaping solutions.
• Conduct workshops, assessments, and solution design for Cards (issuing, acquiring, loyalty, disputes) and Consumer Banking (deposits, lending, digital channels).
• Build trusted relationships with senior stakeholders and manage expectations effectively.

• Drive end-to-end delivery of complex programs: scope, timelines, budgets, governance.
• Lead multi-vendor teams, ensuring alignment and timely execution.
• Implement risk management, change control, and compliance adherence.

• Provide thought leadership in Cards lifecycle, digital onboarding, fraud/dispute management, and core banking integration.
• Support regulatory readiness and operational excellence.

• Deliver measurable value to client programs, ensuring high utilization and client satisfaction.

Required Skills & Experience

• 10+ years in Cards and Consumer Banking domain; Business Banking exposure preferred.
• Strong client-facing and solutioning skills.
• Proven program/project management expertise (Agile/Hybrid).
• Ability to work onsite 2 days/week in NY/NJ/PA region.
• Excellent communication, stakeholder management, and leadership skills.

Preferred Qualifications

• Certifications: PMP, SAFe, Scrum, or equivalent.
• Familiarity with card network mandates, digital servicing, and regulatory compliance.