Associate Director, CRM Field Operations

Job Description

• Drives CRM strategy and innovation, partnering with IT on new capabilities, best practices, and CRM maturity to enable our field teams for efficiency and success
• Owns and drives the NA Commercial Sales & Marketing roadmap of annual CRM priorities based on anticipated business needs for designated BUs
• Works with IT counterparts to build requirements and manage the agile workflow in JIRA
• Responsible for approving & prioritizing development work based on business priorities and user feedback
• Proactively identifies and communicates potential new improvements to platforms, leverages subject matter expertise to support both Sales & Marketing in identifying opportunities for improvement and communicating complex technical solutions to business problems
• Work closely with IT to oversee end-to-end sprint management activities and support IT by addressing business related changes throughout the implementation process
• Manages the product backlog, proactively raising issues and constantly conducting prioritization exercises based on changing business requirements within Jira
• Provides implementation support including validation of business requirements and User Acceptance Testing (UAT)
• Partners with Commercial Training and Change Management teams to ensure necessary supporting materials are provided and training content is consistent with system functionality.
• Works with Veeva Align team to ensure correct account hierarchy and set up in Align flows into Veeva CRM.
• Works with Marketing partners on projects that need Veeva CRM integration. Eg: Approved email templates, CLM and training content on iPad, Website - Veeva Integration, Veeva batch emails, etc
• Aligns priority decisions with IT business partners, cross-functional teams, business stakeholders & leadership team members
• Serves as subject matter expert for the CRM (Veeva) as well as well versed in understanding the varying business processes and supporting technology used amongst the business team
• Trains end-users (e.g. field & marketing teams) on utilizing new technology & supports adoption

Pay Range:

Disclosure Statement:

Flex Designation:

Flex Eligibility Status:

In this On-Site designated role, you will work five days per week on-site with ad hoc flexibility.  

Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time.

#LI-Onsite

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at [email protected]