Associate Director - Industry Advisory 3

Associate Director- Industry Advisory

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities: Demonstrate expertise in core ServiceNow modules such as ITSM, ITOM, CRM, S2P, HRSD, MCO, FSO etc

• Demonstrate Experience with presenting ServiceNow solutions to clients in a value-led approach. Case study would be provided for round 2.

• Assist the Sales personnel in the qualification of customer needs and performing pre-demo needs analysis.
• Assess the customer's strategic needs, uncover business requirements, determine the gaps between business requirements and product functionality, and build relationships with clients onsite.
• Gather the appropriate information to generate proposals with the right service components, pricing, and assumptions.
• Evaluate ServiceNow products and solutions that might improve or enhance services provided, while aligning and working closely with onshore ServiceNow leadership.
• Understand business and technical problems addressed by the proposed solutions, including key regulations, business drivers, evolving business needs, security, etc.
• Produce compelling sales proposals/commercial and technical documentation, outlining the cost savings and business benefits to clients of using ServiceNow.
• Hands-on experience creating demos, and ability to demonstrate ServiceNow products and technologies effectively to audiences of varied technical knowledge.
• Provide technical leadership during client workshops, discovery sessions, and stakeholder presentations.
• Collaborate with enterprise architecture teams to ensure compliance with business policies and standards.

Qualifications we seek in you!

Minimum Qualifications

• experience in the IT industry
• technical experience with the ServiceNow platform
• Deep understanding of ServiceNow platform capabilities and architecture (ITSM, ITOM, HRSD, CSM, SecOps, Finance and Supply Chain etc.)
• Worked in presales environments with experience on large scale ServiceNow bids
• Experience supporting a Sales team to win new business in new and existing accounts
• Excellent customer facing, presentation and communication skills (written and verbal)
• Good business analysis and requirements analysis skills
• Must be able to work as part of a small team with minimal day-to-day supervision
• Travel availability up to 40% within North America to support onsite client work
• undefined

  Preferred Qualifications/ Skills

  BSc in Computer Science or Computer EngineeringServiceNow Presales AccreditationsServiceNow Systems Administrator certification

Qualifications

Bachelors - Business Administration, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Certified Business Analysis Professional (CBAP) - UpgradUpgrad, Microsoft Certified: Power BI Data Analyst Associate - MicrosoftMicrosoft, PRINCE2 Practitioner - PeopleCraftPeopleCraft, Project Management Professional (PMP) - Virtual Learning Academy (VLA)Virtual Learning Academy (VLA), Tableau Desktop Specialist - EdurekaEdureka

Required Skills

Artificial Intelligence (AI), Artificial Intelligence (AI), Banking Capital Markets, Bank Risk Management, Business Banking, Business Consulting, Client Relations, Cloud Computing, Critical Thinking, Data Analytics, Databricks Platform, Electronic Hardware, Executive Presence, Fast Moving Consumer Goods, Food And Beverage (F&B), Generative AI, Hospitality, Industrial Manufacturing Processes, Insurance, Legacy Modernization, Life Science, Media And Communications, Microsoft Power Apps, Microsoft Power BI, Pharmaceutical Industry {+ 12 more}

Language

English

Language Proficiency -

Advanced - C1

Additional Job Location -

Job Type

Regular

Master Skill List -

Industry Advisory

Remote Type -

Hybrid

Work Shift -

Day Job (United States of America)

The approximate annual base compensation range for this position is:

80,500 to 100,000 USD

Work-from-Anywhere Roles – “Los Angeles California-based candidates are not eligible for this role”

The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.