Associate Director of Clinical Services I

ASSOCIATE DIRECTOR OF CLINICAL SERVICES I

QUEENS SUPERVISED RELEASE PROGRAM

 POSTED:8/6/2025

About CJA

The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization that operates in partnership with the New York City Mayor's Office of Criminal Justice. CJA is the City's main pretrial services agency, combining operations, pilot projects, and research under one roof. CJA utilizes procedural justice practices to provide pretrial services to over 100,000 persons arrested annually in New York City. Information collected about these arrestees and subsequent case processing is maintained in the agency's internal and externally shared database systems, which are used to conduct descriptive and evaluation research on arrestee characteristics, case processing and court outcomes, and on issues and potential reforms to criminal justice policy in New York City. CJA's programs operate in the criminal courts and detention facilities 24 hours a day seven days a week within the 5 boroughs of NYC, employing over 300 employees, citywide.

CJA works to reduce jail overcrowding and unnecessary detention in New York City. CJA is the City's main pretrial services agency, combining operations, pilot projects and research under one roof. The Queens Supervised Release Program operates in Queens Criminal Court and serves individuals of all ages who are charged with felonies and misdemeanors, and who present a substantial likelihood of detention but are at risk of failing to appear in court if released on recognizance. It provides pretrial supervision and voluntary referrals for social services, including job training, employment, drug treatment, and mental health counseling. Participants remain in the community and are required to maintain face-to-face and/or telephone contact with a case manager, attend all court appearances, and avoid re-arrest.

Position:

Reporting to the Associate Director of Clinical Services (ACD) II for Supervised Release, the Associate Clinical Director (ACD) I will supervise, support, and lead a professional team of  experienced and entry-level case managers, in providing the best possible care to their clients, including high risk and high needs clients, while adhering to a standard of quality for tracking client data and compliance.

Top Priorities:

Strategy: Support the ACD II in setting the tone and direction of the clinical services unit; support the design and implement strategies and best practices to grow the unit and ensure it remains competitive in the field. 

Program Development & Excellence: Provide programmatic oversight to ensure consistency and continuity in the provision of services. Collaborate closely with Clinical Supervisors and the ACD II to drive departmental initiatives that support the program’s mission, improve outcomes and enhance organizational impact.

People Management: Directly supervise, coach and mentor three Clinical Supervisors, who will be responsible for overseeing a team of 7-10 case managers on each team.

DEIB: Continue to uphold CJA’s DEIB values, ensuring that all programming within clinical services is developed and executed through this lens.

Major Duties & Responsibilities:

Strategy

• Assist in guiding and shaping the evolution of the clinical services unit, overseeing the effective and efficient delivery of all services


• Identify opportunities for improvement and expansion in clinical services; oversee the implementation of all clinical services programs including strategy, execution and impact measurement


• Ensure the integration and alignment of the clinical services strategy with the organization’s strategy


• Collaborate closely with the Director of Clinical Operations to align on strategic goals, coordinate service delivery across sites and ensure consistency across sites and programs (traditional and ICM)

• Develop and/or provide innovative strategies to solve for both clinical and programmatic growth

Clinical Services Program Development & Excellence

• Develop, identify, evaluate and/or implement best practices for person-centered, trauma informed approaches.

• Shared responsibility (rotation) with two other ACD I’s in coordinating case assignments for all traditional QSR case management staff

• Provide clinical direction to staff and ensure adherence to intake and service provision protocols.


• Assist all case managers and peers as needed in providing appropriate services to clients with a variety of complex mental health, social, educational and emotional needs.


• Ensure compliance with intake assessments, service referrals criteria, progress notes, agency policies and procedures for client services or regulatory requirements for the provision of mental health services.


• Conduct case conferencing to address legal and ethical treatment and service issues with staff.

• Ensure program compliance with all regulations, code of ethics, and agency training requirements for staff


• Provide case management and supportive counseling to a small caseload of clients, as needed.

People Management

• Supervise social workers and case managers, including providing clinical supervision to eligible LMSW and LMHC or MSW staff as they progress towards licensing hours.

• Support the oversight of all personnel in the clinical services unit; build, coach and mentor a high-performing team of 3 direct reports.


• Define clear metrics for success and identify opportunities for professional growth


• Promote collaboration and synergy within supervised release, which includes the peer services and clinical services units

Partnerships

• Works with the QSR leadership team as well as cross-departmental leaders to ensure high quality client engagement and data collection as a priority through frequent evaluation of assessment and intervention practices

• Support the ACD II in maintaining continuous engagement with external stakeholders (courts, attorneys, community members) to identify opportunities for collaboration and expansion of services


• Serve as a liaison and external representative of CJA’s clinical services unit when the ACD II is unavailable.

DEIB

• Actively support the advancement of DEIB cultural competence, racial, gender and social equity in all clinical programs, practices, and services 


• Model and support the CJA values of commitment, fairness and innovation

Qualifications:

• ​Licensed Social Worker or equivalent credentials


• Must have at least 3 years of leadership experience overseeing clinical services units in adjacent spaces of social and human services; candidates with experience working with communities impacted by the criminal justice system preferred

• Knowledge of applied counseling and assessment methods as acquired through a course of study in social service, psychology, or behavioral health or related fields.


• Knowledge of mental health and substance abuse issues and treatment programs and assessment tools (e.g., CASAC or CASAC-T).

• Deeply relational with excellent interpersonal skills and ability to build strong, transparent, and trusting relationships across different constituent groups


• Knowledge of Criminal Court Operations.

• Knowledge of alternative initiatives aimed at reducing detention and crime rates in the city such as Alternative to Detention (ATD) or Alternative to Incarceration (ATI), defense or prosecution services.


• Knowledge of support services (GED, job training, YIP, etc..) for referrals


• Knowledge of caseload management processes and systems.


• Knowledge of ethical and behavioral standards of conduct (i.e., HIPAA laws, social worker/client privilege, mandated reporter, etc.).


• Ability to set clear priorities, delegate, and guide investment in people and systems; keen analytic, organization and problem-solving skills to support and enable sound decision making 


• History with and commitment to working within economically diverse communities and organizations.

Salary: $116,721.70

Location: Kew Gardens, Queens 

*Internal applicants must be 1 year in their current roles and in good standing (no disciplinary action within the last 90 days) to apply. 

BENEFITS: CJA offers a very generous benefit plan including health, dental and vision insurance, a comprehensive mental health and wellness (EAP) plan, four weeks’ vacation, paid holidays and a retirement plan with employer matching contributions.  CJA is also strongly committed to professional learning and development for its staff members and offers staff varied opportunities for learning and development through partnerships and vendor services for web based, in-person professional development training, as well as in-house job training and development. 

CJA Values  

Commitment: Exhibits passion and excitement about our work.  Displays a “can-do” attitude. 

Fairness: Maintains high standards and is honest.  Earns trust and maintains confidences.  Does what is right, not just what is politically expedient.  Speaks plainly and truthfully.

Innovation: Generates new and innovative approaches to problems; brings people together to brainstorm. Problem solve and collaborate around big and small ideas. 

NOTE: Only those candidates being considered will be contacted. No phone calls please.

CJA is seeking applicants who pursue professional development pathways by participating in educational opportunities, reading professional publications, maintaining professional networks, and engaging with professional associations.

CJA is committed to embodying the principles of Diversity, Equity, Inclusion, and Belonging as cornerstones of our mission and culture.  

The New York City Criminal Justice Agency is an Equal Opportunity Employer 

CJA is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.