Associate Director of Content and Storytelling

About Us:

• If you’re looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.
• Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
• We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference. 

What we offer: 

· Salary: $60,000 - $65,000  

· Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.

· Preventative care is 100% covered (free) on all plans.

· PTO is offered to full-time and part-time employees. 

· 11 days of PTO and 10 paid holidays annually. 

· Option to participate in the 401K plan with employer match. 

· $15,000 in employee Life Insurance paid for by Metropolitan Ministries.

· Employee Assistance Program

· Option to participate in supplemental group insurance plans at affordable rates.

· Tuition reimbursement program

· Training and career development.

· Discounted membership at the YMCA.

Job Functions:

Every day at Metropolitan Ministries, stories of hardship are transformed into stories of hope.

The Associate Director of Content and Storytelling serves as an embedded frontline storyteller, capturing real-time moments of resilience, healing, compassion, and transformation across our campuses and throughout the community. This role offers a unique opportunity to document the human side of homelessness, poverty, trauma, and restoration, while helping others experience the mission through authentic and impactful storytelling.

From interviewing families rebuilding their lives to capturing volunteers serving meals, this role gives donors, volunteers, partners, and the community a real-time window into the work happening every day at Metropolitan Ministries. Through compelling stories, photography, video, social media, and digital content, the Associate Director of Content and Storytelling helps connect audiences to the people and purpose behind the mission.

This is a creative, fast-paced, and deeply mission-driven role for someone who thrives on human connection, emotional intelligence, collaboration, and storytelling that inspires action. Working closely with internal teams and external agency partners, this position develops meaningful content for fundraising campaigns, donor communications, blogs, newsletters, social media, and organizational storytelling initiatives, often under tight deadlines and in rapidly changing environments.

The ideal candidate is equal parts storyteller, content strategist, relationship-builder, and frontline reporter; someone who can recognize powerful moments as they unfold and translate them into stories that move people to care, engage, give, and act.

Responsibilities:

• Oversee daily social media storytelling and supervise the Social Media Coordinator by providing creative direction, content guidance, and platform priorities 
• Monitor content and social media performance metrics and provide insights and recommendations to leadership 
• Work closely with internal teams and external agency partners to provide authentic frontline stories, testimonials, interviews, photography, and content resources for fundraising appeals, blogs, newsletters, campaigns, media opportunities, and donor communications 
• Coordinate and manage storytelling requests across departments while balancing multiple projects and tight deadlines in a dynamic environment 
• Collaborate across departments to strengthen alignment and participation in the storytelling process 
• Conduct interviews and gather stories from clients, staff, volunteers, donors, and community partners with professionalism, compassion, and sensitivity 
• Create written stories, videos, photography, and other multimedia content that reflect the dignity, hope, and transformation experienced through the work of Metropolitan Ministries 
• Help develop inspirational campaigns and storytelling initiatives that strengthen awareness, engagement, fundraising, volunteerism, and community connection 
• Contribute to departmental KPI goals and broader organizational objectives 
• Stay informed on nonprofit communications, digital marketing, storytelling, social media, and emerging content trends and best practices 
• Other duties as assigned  

Education and Experience:

• Bachelor’s degree in mass communications, journalism, marketing, English, or a related field 
• Minimum of 4-6 years of work experience in content creation and storytelling
• Capturing, producing, and editing long-form and short-form video storytelling content 
• Managing content calendars and supervising social media execution 

Skill Requirements:

• Strong practitioner in content creation and storytelling with the ability to execute in real time while understanding how content supports broader communications, fundraising, and engagement goals 
• Exceptional writing, editing, interviewing, and storytelling skills with the ability to create compelling, emotionally resonant content across digital, social media, and fundraising platforms
• Proficiency with video editing platforms such as Adobe Premiere Pro, Final Cut Pro, CapCut, Motion Array, Canva, Adobe Creative Suite, or similar content creation tools
• Ability to capture high-quality photo and video content in fast-paced environments using mobile devices and/or professional camera equipment 
• Strong understanding of social-first storytelling, including Instagram Reels, Facebook, TikTok, YouTube Shorts, and other emerging digital platforms 
• Strong knowledge of video pacing, interview storytelling, captioning, basic audio editing, and platform-specific content formatting 
• Ability to work collaboratively across departments and build strong relationships with staff, clients, donors, volunteers, and community partners 
• Comfortable working in emotionally sensitive environments with professionalism, empathy, discernment, and respect 
• Strong organizational skills with the ability to manage multiple priorities and meet tight deadlines in a fast-paced environment 
• Creative thinker with strong attention to detail and a passion for mission-driven storytelling 
• Proficiency in Microsoft Office/365, social media platforms, project management tools, and digital content platforms
• Bilingual English/Spanish a plus

Physical Requirements:

Ability to stand and sit for long periods of time. Ability to walk and climb stairs and to lift 20 lbs. Physically able to work in outdoor temporary shelter environment, considering the local climate and its normal fluctuations.

Time Requirements:

Metropolitan Ministries is a 24/7 operation. The ability to work occasional nights, weekends, and holidays (including Thanksgiving and Christmas Day) is necessary for coverage at special events and key initiatives. We offer a flexible work environment with a hybrid remote option as the schedule permits.

Other:

Must demonstrate legal authorization to work in the United States. Must be able to communicate effectively in English. Valid FL driver’s license with a good driving record and insured vehicle to transport self and clients when necessary.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. 

Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 813-209-1083 or via email at [email protected]