Associate Director of Family Services

 Job Title: Associate Director of Family Services 

Status:  Full-time Exempt  

Y Grade 8, Salary: $44,450+ annually D.O.E.

Reports to: Senior Director of Youth Development 

Revision Date: 01/2026

Probation: Subject to Montana statutory introductory (probationary) period

POSITION SUMMARY: 

The Associate Director of Family Programs is responsible for the organization and delivery of quality youth and family programs, including oversight of the Child Watch, Parents’ Night Out, and Kinder Camps at the Missoula YMCA. The Associate Director manages all aspects of their programs, including child safety; staff management; program curriculum and innovation; and consistent quality across all programs and family services. The Associate Director develops and maintains community, member, and program participant relationships. The Associate Director should enjoy working with youth; take initiative; have a high level of energy, strong management and organizational skills, grit; and work well under pressure. Must be able to thrive in an environment with the unique challenges of a non-profit community service organization.

ESSENTIAL FUNCTIONS: 

• Provide exemplary member service to YMCA members & program participants' families: assisting with registration, billing, schedule changes, and questions; positively interacting with families of program participants regarding individual children's behaviors; and developing methods of modifying inappropriate behavior for optimal experiences in programs.
• Ensure quality & safety are always at the forefront of all youth & family programs. Lead by example and hold staff accountable to maintain YMCA quality and safety standards.
•  As a manager, support staff with: consistent expectations; open communication; accountability; staff meetings; training opportunities; site checks; open office hours; shifts worked alongside frontline staff; and seasonal/annual performance reviews. Verify and submit bi-weekly time records to business office for payroll
• Throughout the year, supervise the YMCA Child Watch. Responsibilities include: the safety of all children in the YMCA’s care;      recruiting, training, scheduling, & supervising staff; working shifts alongside frontline staff; demonstrating exemplary member service; establishing a quality of care consistent with all YMCA programs; and monitoring department budget.
• Throughout the school year, plan and implement Parents’ Night Out program. Responsibilities include: recruiting, training, & scheduling staff; organizing supplies & equipment; coordinating shared spaces with the YMCA management team; creating program rosters; working alongside frontline staff in programs; and communicating with participant families
• In preparation for summer: work cooperatively with the “camp team” to create cohesive camp vision for quality programming & safety in all YMCA camps; plan curriculum for Kinder Camps (camps for children ages 4-6); collect and organize supplies & equipment; foster collaborative relationships with community partners; interview & hire camp staff; assist with the planning and implementation of camp training. 
• During summer months, serve as Camp Director for the Kinder Camps. Responsibilities include: the safety of all children in the YMCA’s care; scheduling and supervising camp counselors; preparing rosters, camp schedules, lesson plans, equipment, & supplies; transporting participants in YMCA vehicles; organizing camp events; monitoring camp billing; and communicating with participant families.
• Work with Senior Director of Youth Development to develop, review, and monitor annual Family Services budgets to meet fiscal objectives; work to achieve program enrollment goals; compile statistics and reports; and create draft budgets to determine new program feasibility.
• Work with Senior Director of Youth Development & Marketing department to meet timely promotional and informational deadlines. 
• With a forward-thinking lens, lead out in the organization: improving quality of programs, materials, and practices year after year and by building/maintaining community partnerships.
• Participate in larger YMCA organization planning, work, and meetings. Support the organization through participation in fundraising & special events (Annual Support Campaign, Riverbank Run, etc.), by championing the organization in the community, and through effective communication with all YMCA departments and staff.
• Completes required child sexual abuse prevention training, comply with legal and ethical obligation as a mandatory reporter of suspected child abuse and cooperate fully with any investigation of such abuse.
• Perform other duties as assigned.

QUALIFICATIONS:

Education/Certification:

• Required – Bachelor’s degree (B.A.) from a four-year college or university; OR five or more years related experience and/or training; OR equivalent combination of education and experience
• Required – must have current CPR or obtain within first 30 days of employment
• Required – Valid driver’s license with insurable driver’s record – required to drive Y vehicles

Experience

• Required – Successful experience in supervising and managing others
• Required – Excellent organization and administrative skills
• Preferred – Five or more years in a leadership role in a youth serving organization

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Ability to establish and maintain harmonious relationships with other staff members, leaders, volunteers, members, participants, parents and the general public
•  Ability to maintain confidentiality, a high degree of tact and discretion is required
• Interpret and enforce all safety and health regulations
• Ability to respond to emergency situations
• Effective conflict resolution skills and an ability to exercise sound judgment and handle conflicts in a timely and professional manner
• Ability to speak concisely and effectively communicate needs
• Versatility, flexibility, and an ability to work enthusiastically within constantly changing priorities
• Ability to work within the Y core values of Caring, Honesty, Respect and Responsibility
• Ability to work with limited supervision 
• Ability to meet minimum requirements and perform functions of the position with or without reasonable accommodation
• Ability to communicate clearly to all children, families, members and company personnel 
• Ability to attend all trainings and meetings as required even if scheduled outside normal working or regularly scheduled hours. 
• Present a clean, well-groomed appearance
• Visual & auditory ability to respond to critical situations & physical ability to act in an emergency
• Frequently requires standing, bending, leaning, kneeling and walking.
• Frequently must be able to lift and carry supplies and equipment weighing up to 50 pounds, or up to 75 pounds with assistance

YMCA LEADERSHIP COMPETENCIES:

Program Management; Critical Thinking & Decision Making; Emotional Maturity; Developing Self & Others

This job description is not to be used as the only reference for the position.  It is to be used as a base guideline for defining one’s role. Position requirements and responsibilities are constantly evolving and changing. Performance reviews and regular discussions will outline further expectations and goals of the position.  My signature indicates that I have received a copy of this job description, understand what the YMCA’s requirements and positions expectations, and meet the QUALIFICATIONS, PHYSICAL REQUIREMENTS and REQUIRED KNOWLEDGE, SKILLS AND ABILITIES LISTED.