Associate Director of Property Management

Description

SCHEDULE:  40 hours, Monday – Friday 8:30 a.m. - 5:00 p.m. Additional evening and weekend hours as needed. Available by pager nights/weekends 

Location: 82 Green Street Jamaica Plain and various offices/properties in Greater Boston

Summary of the Position:

Pine Street Inn, Inc. is dedicated to ending homelessness in Boston through its harm-reduction, Housing First programs in place across its shelters, clinical services, special programs, and supportive housing sites. Pine Street Inn partners creatively with city, state, and federal programs, private property managers/owners, and non-profit agencies to develop supportive housing sites that further individual and community growth. Through its supportive housing programs, Pine Street Inn works to place chronically homeless adults into permanent supportive housing owned and/or managed directly by Pine Street staff, and thereafter provide these residents with wraparound case management and clinical support services to allow them to sustain permanent housing. Pine Street Inn’s supportive housing portfolio consists of 22 congregate sites, 347 scattered site units, and a total across all programs of 800 individual units, with an annual budget of $8 million. As part of the strategic growth of the Inn, Pine Street Inn is working toward building another 200 units of affordable housing by 2025. This will include the consolidation of individual scatted site housing units into larger, individual buildings that will facilitate more efficient service delivery and overall management. In order to accomplish these goals, Pine Street Inn is seeking a strategically-minded, growth-oriented Associate Director of Property Management who will successfully expand Pine Street Inn’s supportive housing portfolio.

The Associate Director of Property Management will manage all property management and compliance activities for the entire portfolio of Pine Street Inn’s Housing locations and Supportive Housing programs. The individual will be responsible to the Director of Housing Operations for the financial administration of the Housing department. The individual will maintain compliance with requirements of regulatory agencies, including licensing requirements, low-income tax credits, federal, state and local housing authorities and state and city agencies. The individual will support the Inn’s housing expansion and shelter reduction strategy in combination with other departments.

The Associate Director of Property Management will drive change within the Property Management Division to enhance the commitment to a housing first philosophy and understanding that residents in permanent supported housing have unique needs as residents and require additional supports.

The Associate Director will foster a culture of effective working relationships within and between PSH Services staff and Property Management Teams, with the understanding that providing Permanent Supported Housing requires strong communication and teamwork between Property Management and Services, with each division playing a vital role in assisting PSI residents in retaining their housing.

This individual will provide leadership, planning and administrative oversight to the property management department, including staff and residents. This position represents the Housing Department as a lead participant in the Coordinated Entry System for the State and the City of Boston with a key focus on enhancing efficiencies and reducing barriers to occupancy for vacant units. The individual will be self-motivated, with solid communications skills, capable of strategic thinking, combined with the demonstrated ability to lead and manage change. This position requires a great deal of tact, diplomacy and creative problem solving in order to maintain a positive working relationship with our many stakeholders including, but not limited to, real estate partners, neighbors, funders and external Pine Street Departments.

Requirements

Education/Training

REQUIRED:

• Bachelor’s degree, or equivalent experience
• Minimum ten years’ experience in property management involving low income residents and/or residents requiring enhanced social supports
• Minimum five to seven years managing supportive housing programs within, or in close partnership to, human service organizations delivering social supports to residents.

PREFERRED:

• Master’s degree
• Strong history of successful management-level positions in non-profit business environment.
• Successful experience and/or licensing in property management
• LIHTC (low income housing tax credits) and COS (certified occupancy specialist) certification
• Experience working with populations struggling with homelessness, mental illness, substance abuse disorders, or similar social insecurities

Knowledge/Experience:

REQUIRED:

• Knowledge of Affordable Fair Housing Marketing Plans, property and resident management, and issues impacting homelessness.
• Working knowledge of various city and state housing subsidies: tenant, sponsor and project based, including public housing, Section 8, low income housing tax credits, and similar programs
• An understanding of the impact of trauma on homeless and/or other vulnerable populations
• Demonstrated ability to think strategically and to identify departmental/organizational opportunities for innovation and efficiencies.
• Proven leadership, strong planning and organizational skills, and ability to work well with managers, peers, subordinates, and internal and external partners.
• Ability to work effectively under pressure, take initiative, be self-directed and take direction well.
• Demonstrated ability to successfully work in a goal-oriented team environment.
• Enthusiasm for the mission of the Inn, positive sense of humor and can-do attitude.
• Ability to lead and manage complex change processes across departments and division, with demonstrable success leading change for an entire operational/departmental unit, at a scale of $8-10M/annual budget, 30+ housing sites, and/or 600+ individual tenant units
• Ability to manage, direct, and train staff in all aspects of the Housing Operations process, including budgeting, reporting, regulatory compliance, lease certification, and filling vacancies

PREFERRED:

• Strong commitment to the Housing First and Harm Reduction approach
• Experience with HMIS systems strongly preferred
• Experience with Property Management software systems use and implementation
• Strong financial management skills