Associate Director of Resident Services - Northwest

At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country.

The

Associate Director of Resident Services

will oversee programs, management, and services at each property and provide Case Management in the Mercy Housing Northwest Region. This position will supervise other Resident Services Managers and/or manages Resident Service Case Managers in varying properties and programs in the region and oversee services provided by contracting agencies. This position will work on-site at one of our properties in the South Seattle area with two direct reports. We encourage candidates with lived experience to apply. \

Pay:

$88,000-96,000/salary DOE +

sign-on bonus up to $4,800

Benefits :
15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
Early close Fridays - 3 paid hours off early each Friday.
Health, dental (adult and child orthodontia included), vision, and pet insurance.
Employer paid life insurance.
403b + match, paid time off to volunteer, and more.

Duties:
Provide leadership and collaboration in the implementation and development of Case management Programming. Collaborate with Resident Services leadership and other Managers to ensure that all resident services are consistent with and integrated into the national model.
Hire, train, and mentor, and supervise assigned Resident Services managers as appropriate to develop their core skills so they are able to leverage their time to effectively implement Resident Services goals and programs.
Oversee implementation of core program/service components as outlined in the Mercy Housing resident program model and oversees progress toward program outcomes at all assigned sites.
Implement and monitor contracts, agreements, and memorandums of understanding with vendors, agencies, and institutions as necessary for the effective implementation of Resident Services programs in the region.
Facilitate regional Case Manager meetings monthly.

Minimum Qualifications
Bachelor’s and/or Master’s Degree in Social Work, Clinical Psychology, or related field.
Five (5) years of experience in mental health and substance use.
Five (5) years of experience in Case Management and/or counseling.
Five (5) years of experience overseeing the design, implementation, and operations of relevant programs and services.
Five (5) years of experience working with unhoused and/or low and mixed-income population.
Five (5) years of experience in program and staff management.

Preferred Qualifications
Master’s Degree in a related field.
LCSW or related professional license.

Knowledge and Skills
Must demonstrate a commitment to recognizing residents’ knowledge and experience as a valuable resource.
Strong organizational skills.
Must demonstrate knowledge in data collection and analysis.
Excellent interpersonal skills, written and verbal communication, working collaboratively a team environment with diverse cultures and multiple perspectives and lines of authority, and develop effective working partnerships with religious, education and community groups and institutions.
Perform basic computer functions using Microsoft Word, Excel and Outlook.
This is a brief summary of the position and responsibilities.

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