Associate Director of Residential Life & Community Standards - Housing Operations

Position Summary: 
Franklin Pierce University invites applications for the Associate Director of Housing Operations position. This is a full-time, year-round, live-in position responsible for overseeing all aspects of housing operations, including assignments, occupancy management, damage assessment and billing,  facilities coordination, capital improvement and long term planning strategies, and summer conference and event housing. The Associate Director plays a key role in ensuring a seamless and student-centered housing experience while supporting the mission of Residential Life & Community Standards.

This role manages housing assignments, facilities services management, billing and appeals processes, occupancy management and tracking, move-in and move-out processes, housing accommodations, key management, fire safety inspections, health and safety inspections, and summer conference housing while ensuring efficient and student-centered housing operations. The Associate Director develops transparent and clear systems that support student accountability, life skills development, and equitable access to housing resources.

The ideal candidate will be an expert in housing technology software, particularly eRezLife, and will serve as a key collaborator with Facilities, Athletics, Student Success, Disability Services, Student Financial Services, Information Technology, and other campus partners to ensure smooth housing operations. This position will actively contribute to the development of both undergraduate housing options and graduate student housing options on FPU’s Rindge campus and stay informed on current trends in residence hall development to help shape the university’s long-term housing strategy. The Associate Director is responsible for collateral projects and assignments related to fire safety, health and safety inspections, capital improvement management, and student-centered services within the residence halls.

Typical Schedule:  
This is a 12-month, exempt, live-in position designed to provide flexibility and work-life balance while supporting our vibrant residential community. Typical office hours are Monday through Friday, 8:00 AM – 4:30 PM, with participation in an Administrator on-call duty rotation. Given the dynamic nature of campus life on a small residential campus, occasional early mornings, evenings, and weekends may be required to meet student and departmental needs. 

Position Requirements –  

• • Master’s degree in Higher Education, Student Affairs, Business, Student Development, or a related field.
  • 3-5 years of experience in college residential life operations, professional staff supervision, as well as experiences leading housing operations and engagement with faculty, staff, and students.
  • Strong written and verbal communication skills, interpersonal comfortability, and the ability to manage multiple priorities effectively.
  • Working knowledge of student development theories and best practices in a residential setting.
  • Demonstrated experience in conflict resolution, student support, and learning outcomes.
  • Proficiency in computer software, including Microsoft Excel, Outlook, housing management systems (eRezLife preferred).
  • Experience with data management, reconciliation, and security, ensuring accurate housing records and reporting.
  • Commitment to fostering an inclusive, diverse, and equitable residential community.
  • Excellent organizational skills with the ability to work independently and collaboratively in a fast-paced environment.
  • Possesses a valid driver’s license for job-related responsibilities.

• 5+ years of previous experience and expertise in working with eRezLife or similar housing management systems.
• 5+ years of professional staff supervision and experience working closely with paraprofessional staff members within a Residential Life office.

• 5+ years serving in a professional staff duty rotation and/or transferable crisis response team
• 3+ years of serving as a conduct officer a plus.

• Residential life capital improvement, facilities services, assessment, and long-term planning experiences.
• Expertise in development of summer housing, summer conferences, and graduate housing development and implementation.

• Enthusiasm for working with NCAA Division II Athletics. 
• A sense of humor.

Benefits 

At Franklin Pierce University, we take pride in providing a comprehensive and competitive benefits package to support the well-being and security of our valued employees. Here are some highlights of the benefits you can enjoy as part of the Franklin Pierce community:  

• Paid Time Off (PTO): Enjoy 160 hours (4 weeks) of Paid Time Off, along with additional paid sick time for your well-being. 
• Paid Holidays: Benefit from 20 paid holidays, including a 10-day winter break with full pay. 
• Health and Wellness: Access medical, dental, and vision coverage for you and your family, ensuring comprehensive health care. 
• Life Insurance: Secure the future for yourself and your family with employer-paid Life Insurance coverage ranging from 1.5x to 3.0x your salary, depending on your role. 
• Disability Coverage: We cover both short-term and long-term disability, providing financial protection in unforeseen circumstances. 
• Retirement Planning: Contribute to your retirement with our 403(b) plan, with immediate 100% vesting. Franklin Pierce University also makes contributions to support your long-term financial goals upon one year of employment or if qualified with prior higher education employment. 
• Educational Benefits: Invest in your growth and development with our tuition benefits, allowing you and your qualifying family members to pursue undergraduate and graduate programs. 
• Additional Perks: Enjoy various perks, including pet insurance, accident insurance, critical illness coverage, free gym access, meal discount, and more! 

At Franklin Pierce, we prioritize the well-being, development, and satisfaction of our employees. We are committed to providing a supportive work environment and a range of benefits that align with your needs and aspirations. Explore additional details about Franklin Pierce University's vibrant community and the enchanting Monadnock Region through the following resources:

• Delve into our campus life and stories with e-versions of our Campus Magazine, Pierce.https://www.franklinpierce.edu/alumni/news/pierce-magazine/index.html
• Discover the unique features and attractions of the Monadnock Region through the Thrive Guide. https://issuu.com/mcleancommunications/docs/monadnock_thrive_guide_24

These resources offer valuable insights into the rich experiences awaiting you at Franklin Pierce University and the surrounding community. Come join us in shaping the future of education at Franklin Pierce!

About FPU 

Since its establishment in 1962, Franklin Pierce University has been a catalyst for the academic success and personal growth of numerous undergraduate and graduate students. Rooted in a robust liberal education foundation, we provide majors and programs that cultivate vital professional skills, foster close relationships among students, faculty, and staff, and offer personalized, financially accessible academic opportunities that empower our students to realize their full potential.
 
Our impact extends across a diverse range of learners, including residential undergraduates, online students, and full-time graduate students, through our primary campus in Rindge, NH and additional online and graduate centers in Manchester and Lebanon, NH, Austin, TX and Goodyear, AZ. As we uphold our commitment to excellence, we continually explore innovative models and programs that build upon our rich legacy, guiding students to expand their knowledge, pursue their passions, and graduate as capable, engaged leaders.
 
At Franklin Pierce University, we hold firm in our belief that establishing a lasting legacy involves supporting and preparing students to thrive as leaders and contributing members of society. To achieve this mission, we recognize the importance of fostering a diverse community comprised of exceptional individuals from various backgrounds, all dedicated to advancing our shared goals.

Notice of Nondiscrimination
Franklin Pierce University does not discriminate on the basis of sex and prohibits sex discrimination in any education program or activity that it operates, as required by Title IX and its regulations, including in admission and employment.

Diversifying the student body, faculty, and administration is congruent with our mission. We value diverse populations and cultures including, but not limited to, ethnicity, gender, gender identity, national origin, neurodiversity, race, and religion. Franklin Pierce University is an EO/AA/Vet/Disability employer.