Associate Director, Patient Services Analytics and Insights

Overview:\n\nReporting to the Director, Patient Services Operations, the Associate Director, Patient Services Operations will serve as a strategic partner to Case Management and PEL teams, enabling consistent, data-driven execution across Commercial. This role will help define what success looks like for field teams by translating strategy into measurable results, key activities, and performance metrics.\n\nThe Associate Director will partner closely with our technology and analytics partners to define metrics, support the development of dashboards, and synthesize insights from multiple data sources to inform decision-making. This role will also lead field-facing processes related to customer-to-account affiliations, ensuring accuracy, consistency, and scalability. Additionally, the role will contribute to targeting, field force effectiveness initiatives, and ad hoc analyses in support of evolving business needs.\n\nKey Responsibilities:\n\nField Force Strategy / Field Force Effectiveness\n\n * Engage effectively in strategic discussions with leadership of Case Management and PELs, including TTR Sales, Rare Sales, Market Access, and Strategic Accounts.\n * Define what success looks like for Case Management and PEL teams including the metrics used to measure results\n * Identify key activities that are expected to drive the desired results and define Key Performance Indicators\n * Work with cross-functional partners to establish dashboards and generate insights from the data to help shape strategy\n * Identify trends, inefficiencies and opportunities for process improvement within patient services systems and data \n * Lead the development of presentation materials to support monthly and quarterly leadership performance reviews\n * Drive consistency in field execution through clear processes, playbooks, and standard operating procedures.\n * Partner with Compliance and Legal to ensure field team activities adhere to company policies and industry regulations.\n * Support change management efforts when deploying new processes, systems, or field strategies \n\n\n\nQualifications:\n\n * Bachelor\u2019s degree required; advanced degree preferred.\n * 6+ years of experience in patient services field teams and call centers within the pharmaceutical or biotechnology industry.\n * Proven experience partnering with field teams and presenting senior leadership.\n * Strong experience working with CRM platforms and commercial data environments.\n * Hands-on experience with data visualization tools (e.g., Tableau, Power BI, etc).\n * Demonstrated expertise in field force effectiveness, alignments, HCP and patient segmentation, reporting, size and structure, and strategic analysis.\n * Experience across multiple commercial functions, including operations and strategy.\n * Strong analytical skills with experience leveraging pharmaceutical data sources to generate and iterate on insights.\n * Advanced proficiency in Excel and PowerPoint.\n * Highly organized, agile learner with the ability to think in real time and communicate effectively.\n * High sense of urgency balanced with attention to quality, rigor, and process.\n * Strong interpersonal and communication skills with the ability to influence at all levels of the organization.\n * Demonstrated project management skills with the ability to lead multiple initiatives and priorities concurrently.\n * Experience working directly with field teams; prior field experience strongly preferred.\n * Ability to travel for key internal and external meetings as needed (approximately 10% overnight travel).\n\n\n\n#LI-ST1 #LI-Remote \n\nU.S. Pay Range\n\n$155,600.00 - $210,400.00\n\nThe pay range reflects the full-time base salary range we expect to pay for this role at the time of posting. Base pay will be determined based on a number of factors including, but not limited to, relevant experience, skills, and education. This role is eligible for an annual short-term incentive award (e.g., bonus or sales incentive) and an annual long-term incentive award (e.g., equity).\n\nAlnylam\u2019s robust Total Rewards package is designed to support your overall health and well-being. We offer comprehensive benefits including medical, dental, and vision coverage, life and disability insurance, a lifestyle reimbursement program, flexible spending and health savings accounts and a 401(k)with a generous company match. Eligible employees enjoy paid time off, wellness days, holidays, and two company-wide recharge breaks. We also offer generous family resources and leave. Our commitment to your well-being reflects our belief that caring for our people fuels the impact we create together.\n\nLearn more about these and additional benefits offered by Alnylam by visiting the Benefits section of the Careers website: https://www.alnylam.com/careers\n\nAbout Alnylam\n\nWe are the leader in RNAi therapeutics \u2013 a revolutionary approach with the potential to transform the lives of people with rare and common diseases. Built on Nobel Prize-winning science, Alnylam has delivered the breakthroughs that made RNAi therapeutics possible and are just at the beginning of what\u2019s possible. Our deep pipeline, late-stage programs, and bold vision reflect our core values: fierce innovation, passion for excellence, purposeful urgency, open culture and commitment to people. We\u0027re proud to be a globally recognized top employer, where an authentic, inclusive culture and breakthrough thinking fuel one another.\n\nAt Alnylam, we commit to an inclusive recruitment process and equal employment opportunity. Qualified applicants will receive consideration for employment without regard to their sex, gender or gender identity, sexual orientation, race, color, ethnicity, national origin, ancestry, citizenship, religion, creed, physical or mental disability, pregnancy status or related conditions, genetic information, veteran or military status, marital or familial status, political affiliation, age, or any other factor protected by federal, state, or local law. Alnylam is an E-Verify Employer.\n