Associate Director, Program Launch and Change Excellence

Job Description Summary

In the coming years, Novartis is expected to launch new medications, as well as new indications under our current portfolio of medicines; and Novartis Patient Support is on the forefront of transforming how the industry helps patients access and stay on their prescribed treatment.

The Associate Director of Program Launch & Change Excellence will be responsible for supporting the executional strategy including practical frameworks, tools, methodologies, and business processes to drive excellence pre & post implementation across all Novartis Patient Support (NPS) Programs and initiatives. The candidate will work with NPS teams to co-create, implement and manage tools that both simplify and accelerate the quality and timeliness of launch preparation and post-launch operational excellence of all NPS programs. This pivotal role will also work with Center of Excellence and Disease State functions to identify, apply and implement new approaches to Novartis Patient Support operations to better serve our customers and patients.

This position will be located at the East Hanover site and will not have the ability to be located remotely. This position will require 20% travel as defined by the business (domestic and/ or international).

 

Job Description

Your responsibilities will include, but are not limited to: 

- Assist in establishing a consistent, reliable, repeatable approach for launch excellence for all Novartis Patient Support programs

- Support NPS Disease State Teams pre and post launch to plan, execute, and operationalize Novartis Patient Support programs and services through key frameworks, processes, and best practices

- Support the ongoing evaluation of key programs and processes for NPS across the portfolio and partner with Center of Excellence & Disease State - -Teams and drive changes to existing NPS programs

- Ensure successful program implementation, operations, and compliance for assigned projects through cross-functional partnership within and outside the organization 

• Ensure program launch & change is done with proper monitoring, auditing and quality assurance of patient support programs and services
• Develop and maintain knowledge of various methodologies, regulations, processes, timelines, and general approach underlying the company’s current and potential products/support services
• Collaborates with NPS Leadership, brand, finance, legal and compliance
   

Essential Requirements:

• Bachelor's Degree required (preferably in Life Sciences, Pharmacy, or Business related discipline), advanced degree preferred

• 8+ years of progressive business experience in the biopharmaceutical industry with broad understanding of pharmaceutical sales, marketing, reimbursement and patient services
• 5+ years of change management and project management experience
• Demonstrated “hands-on” understanding of the current compliance environment including current regulations and standards from the FDA, CMS, HHS OIG, and other regulatory and enforcement agencies
• Effective leadership skills, including change management on projects/programs
  Collaborates with NPS Leadership, brand, finance, legal and compliance.
• Ability to work in a fast-paced team environment and handle multiple projects and tasks
• Ability to analyze problems, identify alternative solutions and implement recommendations for resolution 

Preferred Requirements:

• Knowledge of call center industry practices, reimbursements and payer systems, healthcare protocols and US Healthcare system processes
• Uses diverse and varied approaches to persuade, negotiate and influence operational decisions
• Ability to work effectively as an individual contributor and in a team structure; maintain strong cross-functional ties with key business partners
• Experience with launching of a new product

Novartis Compensation Summary:

The salary for this position is expected to range between $145,600 and $270,400 per year.

The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.

Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.

US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.

To learn more about the culture, rewards and benefits we offer our people click here.

 

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. 

 

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

 

Salary Range

$145,600.00 - $270,400.00

 

Skills Desired

Agility, Cross-Functional Collaboration, Customer Engagement, Customer Experience, Customer Insights, Data Analytics, Data Strategy, Digital Marketing, Marketing Strategy, Market Research, Media Campaigns, Product Marketing, Stakeholder Engagement, Stakeholder Management, Team Leadership, Waterfall Model