Associate Director: SAGE

Sage Solutions Partners, LLC (Sage) provides privately funded concierge care management services to older adults and people with disabilities. With emphasis on quality of life and independent living, expert professional care managers provide individualized services based on a comprehensive assessment and care plan. Services range from medication management, attending medical appointments and helping to fulfill personal goals.

Essential Functions

Customer Service: 

· Build and maintain strong, trust-based relationships with key referral partners through proactive communication and consistent, high-touch support.

· Serve as the primary liaison for high-volume and high-priority referral sources, ensuring exceptional customer service and responsiveness.

· Collaborate with internal teams to ensure seamless onboarding, service coordination, and ongoing support for referral partners.

·  Identify opportunities to enhance partner engagement and satisfaction, addressing concerns promptly and effectively.

· Track partner activity and feedback to inform service improvements and strengthen long-term referral relationships.

· Represent the organization in a professional and approachable manner, fostering positive partner perceptions and increasing referral volume.

· Serve as a strategic point of contact for high-profile or sensitive client situations requiring leadership-level consultation and support.

· Assists, as needed, in complex case discussions or escalated meetings at the request of staff or clients, providing guidance, resolution planning, and executive oversight.

· Collaborate with internal teams and external partners to ensure aligned communication and decision-making in high-stakes scenarios.

· Represent organizational leadership in key meetings to reinforce commitment to service quality, accountability, and client satisfaction.

· Provide follow-up communication and direction after high-level meetings to ensure execution of agreed-upon action plans.

Management: 

· Lead contract management and negotiation processes with external partners, including Armsmear and CND, ensuring favorable terms and compliance with organizational standards.

· Conduct rate negotiations with providers to align service costs with budgetary and strategic objectives.

· Support the hiring process by coordinating onboarding logistics for new staff, facilitating a smooth transition into the organization.

· Champion staff development through ongoing training, supervision, and culture-building initiatives that promote engagement, morale, and retention

· Curate internal newsletters and organize thoughtful gestures (e.g., notes, gifts, acknowledgments) to enhance team connection and recognize contributions

Business Operations:

· Participate in development and implementation of new systems, offering insight to ensure operational alignment and usability.

· Collaborate with cross-functional teams to test, refine, and roll out new technology solutions, ensuring provider needs and compliance requirements are fully addressed.

· Provide strategic oversight of the program’s financial operations, including reconciliation processes and invoice review to ensure accuracy and timeliness.

· Participate in monthly finance meetings to report on program spending, address discrepancies, and support budgetary planning and forecasting.

Business Growth and Development: 

· Proactively seek out and secure new group contracts to expand Sage’s care management services into untapped markets.

· Develop and execute strategic outreach plans to establish Sage’s presence in new territories. 

· Build relationships with potential partners, referral sources, and organizations to introduce Sage’s offerings and identify collaboration opportunities.

 This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. 

Requirements: 

Education: 

· Bachelor’s degree in administration, social work, public health, recreation, psychology, counseling, gerontology, or related field required. 

Experience: 

• Must have a minimum of five to ten years      of experience in health care or social services or related field plus      experience working with older adults.  
• Knowledge and understanding of social,      health, and economic factors that contribute to health and wellbeing      outcomes; knowledge and skill in interviewing and assessment (social and      health) techniques.  
• Demonstrates skills/abilities in      person-centered approach to care plan development and establishing and      maintaining supportive relationships.  
• Strong written, verbal and computer      skills required.   
• Ability to maintain confidentiality of      resident, company, and staff information.  

Other: 

• Reliable transportation, valid driver’s      license, and current automobile insurance. 

Work Environment and Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to perform these functions. 

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit; and reach with hands and arms. The employee must occasionally lift and/or assist clients in and out of transportation. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. 

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.