Associate Experience Advisor I

Primary Responsibilities 

• Serve as the first point-of-contact for associates resolving their questions related to policies, procedures, processes and system navigation  


• Use case management tool for recording and administering requests and may assist other service center associates with opening, recording, processing or closing cases 


• Seek guidance or escalate more complex and/or confidential inquires/requests to higher level functional support  


• Assist leadership with establishing and improving upon defined HR procedures and process methods to efficiently and accurately meet performance goals 


• Maintain confidentiality of department and associate information according to established practices  


• Strive to meet and exceed metrics and Service Level Agreements (SLAs) where applicable  


• Perform other duties as required and/or assigned. 

Minimum Qualifications-Education and Experience