Associate Group Director

Description

About Bankwell:

Bankwell is a commercial bank with over $3 billion in assets, providing privately owned businesses, their owners, and executives as well as high net worth individuals with personalized and technologically advanced banking solutions. We are committed to delivering exceptional service through a single-point-of-contact, the private client team, which represents an alignment experienced financial professionals in support of businesses and individuals being well-banked. 

Our team members and their clients benefit from an organizational focus on personal growth and technological innovation across business lines. These commitments enable Bankwell private client teams to offer robust products and deliver financial solutions to unique industry niches with speed, efficiency, and care.

Summary of Position:

The Associate Group Director supports the Private Client Group Director and private client team in managing and growing existing customer relationships and assisting with the origination of new commercial banking relationships. The Associate Group Director assists in identifying commercial banking opportunities, supports cross-selling of bank products, and provides excellent customer service on behalf of the private client team. 

Responsibilities include:

• Deliver excellent customer service.
• Expand the team’s book of business by actively marketing the Bank’s services to potential clients.
• Proactively grow “wallet share” of existing clients
• Expertise in Cash Management Solutions: Demonstrated knowledge of cash management products, including sweep accounts, zero balance accounts, and electronic funds transfer systems.
• Analytical Skills: Ability to analyze client cash flow patterns, liquidity needs, and operational risks to recommend tailored treasury solutions.
• Technical Proficiency: Experience with treasury management systems and financial software to manage daily transactions, reconciliations, and reporting.
• Client-Focused Communication: Exceptional interpersonal and communication skills to build and maintain strong relationships with commercial clients.
• Consultative Approach: assess client needs and provide strategic recommendations on deposit products and treasury solutions.
• Collaboration: Demonstrated effective experience working closely with internal teams (e.g., risk, compliance, and operations) to enhance client service and product delivery.
• Sales & Cross-Selling: Track record of identifying opportunities to introduce additional banking products and services that align with client goals.
• Customer Service Orientation: Commitment to delivering high-quality service and timely responses to client inquiries, ensuring long-term satisfaction with the private client banking team.

Requirements

Qualifications & Skills:

• Ability to develop and nurture a book of business clients that know and prefer to bank with you
• Strong attention to detail, and highly organized
• Excellent written and verbal communication skills 
• Thrives in a high-pressure environment and can work with tight deadlines.
• Performs assigned tasks accurately and on a timely basis.
• Ability to recommend process improvements to enhance efficiency.
• Experience with commercial lending a plus but not required.

This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees are expected to perform tasks assigned by supervisory personnel, regardless of job titles or routine duties.

Bankwell is committed to a policy of Equal Employment Opportunity and will not discriminate against any applicant or employee on the basis of race, color, religion, sex, sexual orientation, national origin or ancestry, age, physical or mental disability, veteran or military status, marital status, or any other legally recognized protected basis under federal, state or local laws.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of Americans with Disabilities Act and certain other state or local laws. Please inform Bankwell’s Human Resources representative if you need assistance completing any forms or to otherwise participate in the application process.

All employees are responsible for complying with banking regulations that apply to Bankwell. This includes, but is not limited to, adhering to the BSA and various consumer protection regulations, and complying with OFAC sanctions. Employees are required to complete compliance training and follow policies and procedures for applicable regulations based on their role. An employee’s failure to comply with banking regulations will be individually reviewed and assessed. The result of non-compliance may impact job performance ratings and may be serious enough to require termination of employment.