Associate IT Support

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Position:

Associate IT Support

Position Summary:

Works as a part of a high-energy team to provide quality computer and phone support while maintaining the high degree of customer service. Handles tier I support tasks, including evaluation and prioritization of incoming requests. Supports a positive experience for end-users.

Job Description:

Primary Responsibilities

Assesses user needs on work related issues.

Sets up, disconnects, reconnects and moves equipment (i.e., phones, computers, etc.) in compliance with enterprise standards.

Provides accurate and timely logging of basic tier I problems, requests, and resolutions in a ticketing system.

Supports team projects that enhance the quality or efficiency of end user support services.

Helps resolveoperational problems and questions with both hardware and software.

Performs minor upgrades on PCs.

Installs, configures, and troubleshoots PC hardware, software and related peripheral equipment.

Qualifications

High school diploma or equivalent

Working knowledge of PC hardware, software and operating systems like

Windows 7, Windows 10

Good verbal and written communication skills

Good organization skills and attention to detail

Strong customer service skills and ability to meet quality standards

Time management and multi-tasking skills

Preferred

Associates degree

Previous Help Desk Support experience

Familiarity with Encryption Software, Antivirus, Cisco VIOP phones, Exchange Management Console (EMC), Active Directory, Citrix, Smartphone

Working Conditions

While performing the duties of this job, the employee works in normal office working conditions.

Disclaimer

The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties and skills required. The physical activities, demands and working conditions represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities.

#LI-REMOTE

Lumeris is an EEO/AA employer M/F/V/D.

The hiring range for this position is:

$39,000.00-$48,150.00

Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. This role may also be eligible for incentive compensation. At Lumeris, we are committed to providing a total rewards package that supports your overall well-being. Our benefits include medical, vision, dental, well-being programs, 401(k) with company matching, life insurance, paid time off including paid leave, and so much more. Learn more by visiting our Careers Page (https://www.lumeris.com/healthcare-consulting-careers/) .

Member Facing Position:

No- Not Member or Patient Facing Position

Location:

Remote, USA

Time Type:

Full time

Lumeris and its partners are committed to protecting our high-risk members & prospects when conducting business in-person. All personnel who interact with at-risk members or prospects are required to have completed, at a minimum, the initial series of an approved COVID-19 vaccine. If this role has been identified as member-facing, proof of vaccination will be required as a condition of employment.

Join Our Growing Team!

Lumeris is bringing common sense back to the business of healthcare by empowering value-based care. We create the partnerships and perspectives that are making healthcare safer, more affordable and more personalized for providers, patients and payers alike.

We were founded on the belief that it should be easier to provide the right care, at the right time, at the right cost. Our model is bringing that belief to life, improving outcomes and empowering financial sustainability along the way.

Why Join Lumeris?

At Lumeris, you will be part of team that is focused on solving the nation’s healthcare problem, and you will be able to contribute to our purpose. Our environment is fast-paced, change-oriented and focused on growth and employee engagement. At Lumeris, we know that talent is best utilized when given the opportunity to succeed. That is why we have removed the boundaries that inhibit success and focus on fostering an environment that allows employees to utilize their talents.